7:Troubleshooting OCP Error Messages
CODE | MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION | |
17007 | TOP LAMINATE | • Improperly prepared registered | Remove and recut laminate in the center | |
| REGISTRATION ERROR |
| laminate. | of the index notch, |
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| • | Media misfeed. |
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| • | Patch length improperly set. |
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| • | Unexpected end of laminate roll |
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| detected. |
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17008 | LAMINATOR CARD FEED | Printer has not fed the card far enough | Open the Laminator and printer doors to | |
| FAIL | into laminator mechanism for infeed | check for jammed/stuck cards. | |
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| rollers to grab it. |
| |
17009 | LAMINATOR EARLY CARD | Card did not make it to the staging rollers. | Remove the card and/or laminate that is | |
| JAM |
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| stuck in the laminator staging/cutting |
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| area. |
17010 | LAMINATOR MIDDLE CARD | Card and laminate have jammed inside | Remove the oven, and inspect for stuck | |
| JAM | heater assembly, often due to mis- | cards. | |
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| positioned laminate patch sticking to |
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| heated rollers. |
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17011 | LAMINATOR LATE CARD | Card did not unblock the exit sensor in the | a. Check for card jam in the exit area. | |
| JAM | specified time. | b. Assure that the sliding exit door is not | |
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| partially blocking the exit path. |
17012 | LAMINATOR POLL TIMEOUT | The laminator expects the printer to | Power cycle the printer, and retry. | |
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| periodically send commands to it within a |
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| specified time period. If it fails to do so, it |
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| assumes that something is wrong with the |
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| communication link or that the printer is |
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| down. This error may occur if the printer- |
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| intermittent problems. |
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17013 | LAMINATOR TOP HEATER | Top heater did not turn on after being | Replace the top halogen bulb. | |
| FAIL | instructed to do so. When the heater is |
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| enabled, the controller will wait a certain |
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| specified amount of time for it to attain the |
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| set target temperature. If the heater fails |
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| to reach the target in the specified time, |
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| the TopHeaterFail fault will be set. |
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17014 | LAMINATOR BOTTOM | Bottom heater did not turn on after being | Replace the bottom halogen bulb. | |
| HEATER FAIL | instructed to do so. When the heater is |
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| enabled, the controller will wait a certain |
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| specified amount of time for it to attain the |
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| set target temperature. If the heater fails |
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| to reach the target in the specified time, |
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| the BotHeaterFail fault will be set. |
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17015 | LAMINATOR TOP | If the top roller temperature ever exceeds | Power cycle the printer, and retry. | |
| TEMPERATURE HIGH | a fixed temperature threshold, the over |
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| temp error occurs. |
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17016 | LAMINATOR BOTTOM | If the bottom roller temperature ever | Power cycle the printer, and retry. | |
| TEMPERATURE HIGH | exceeds a fixed temperature threshold, |
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| the over temp error occurs. |
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17017 | LAMINATOR TOP CUTTER | Top cutter blade is obstructed, or top | Contact Zebra Technical Support. | |
| STALL | cutter mechanism is damaged. |
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17118 | LAMINATOR BOTTOM | Bottom cutter blade is obstructed, or | Contact Zebra Technical Support. | |
| CUTTER STALL | bottom cutter mechanism is damaged. |
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17019 | LAMINATOR TOP CUTTER | Top cutter has failed. | Contact Zebra Technical Support. | |
| FAIL |
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17020 | LAMINATOR BOTTOM | Bottom cutter has failed. | Contact Zebra Technical Support. | |
| CUTTER FAIL |
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17021 | LAMINATOR TOP TEMP | The top temperature (thermopile) sensor | Contact Zebra Technical Support. | |
| SENSOR FAIL | has failed. |
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17022 | LAMINATOR BOTTOM TEMP | The bottom temperature (thermopile) | Contact Zebra Technical Support. | |
| SENSOR FAIL | sensor has failed. |
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148 | Zebra ZXP Series 8 Card Printer User’s Manual |
