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Canon FB620U manual Troubleshooting

Models: FB620U

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Troubleshooting

Please read the suggestions below when scanning isn’t proceeding as expected or when you encounter a problem operating the scanner. If the remedies suggested below do not solve your problems, Canon Computer Systems, Inc. offers a full range of technical support options to assist you. Please refer to the Canon Technical Support information listed at the end of this manual.

• When you contact a Canon Customer Care Center, our technicians need to know about the computer connected to the scanner.

•For assistance with problems related to the installation and operation of the software, please also refer to the Readme and Help files accompanying each program. These files contain important information that may not be found in the manuals.

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Contents

CanoScan FB620U GuideGuideHardwareHardware Canon Color Image ScannerThis page intentionally left blank Placement and Connection How to Use the Product GuideOrganization of the Product Guide AppendicesConventions Used in this Guide DisclaimerTable of Contents Placement and ConnectionAppendices Index Care and MaintenanceMajor Specifications Canon Technical SupportFine Color Tones and High Resolution Features of the CanoScan FB620UStandby Power and Energy-Saving Features Compact FootprintPage Safety Precautions About LocationsAbout the Power Supply General Handling Precautions Carefully close the document cover in order not to pinch your hands Setup and Use High-temperature environments Uneven or stepped surfacesdust smoke, noxious fumes, water vapor oring strong magnetic fields Environments in which the air is salty orScanning Unit Components GuideLock Switch Alignment MarkPower cord AC Adapter USB ConnectorPower Connector This scanner does not have a power switchHow to Use the Start Button Placement and ConnectionConnecting to the Computer About the USB InterfaceOther USB Device Connecting to the ComputerConfiguration USB HubConfiguration Scanner Connected to Another USB DeviceAbout the USB Interface Positioning the Documents 1. Lift the document cover 2. Place the documentAlignment Mark Bottom Edge of Document Top Edge of Document Page How to Use the Start Button The Smart Button and ScanGear Toolbox CSChanging the Start Button Functions click OK 2. Confirm that the scanning unit is at the front of the scanner Transporting the Scanner1. Unplug the scanner’s AC adapter from the electrical outlet Scanning UnitLock Switch Lock Position Care and Maintenance AppendicesTroubleshooting Major SpecificationsTroubleshooting Problems with the Initial Connection of the Scanner to a USB Port Scanner Appears as an Unknown Device Not a ScannerInstallation is unsuccessful Problems with Software InstallationProblems Starting Software Programs TWAIN problem message is displayed WindowsInstall ScanGear CS-U See Quick Start Guide User’s Guide electonic manualProblems with the Scanner Scanner not identifiedScanner will not scan Problems with ScanningReinstall software See Quick Start Guide Scanning unit fails to return to ready position front of scannerScan quality is poor Glossy color photo will not scan clearlymanual Whitened edges on image scanned from thick book Other questionsStripes appear on scan of publication Slow scanning speed2. Unplug the AC adapter from the electrical outlet Care and Maintenance1. Power down the computer and peripheral devices 3. Detach the USB interface cable from the scannerDocument Outer CasingDocument Glass CoverMajor Specifications Specifications are subject to change without noticeIndex Canon Technical Support I-OE-018AA CANON INCCREATED IN JAPAN