Problems with Software Installation
Installation is unsuccessful
| Cause 1: | Insufficient memory to run the installer program |
| Solution: | Close other software programs that are running and reinstall |
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| Cause 2: | Insufficient free hard disk space |
| Solution: | Delete or transfer unnecessary files from the hard disk and reinstall. Refer to |
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| the Quick Start Guide for the required free hard disk space. |
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| Nothing displays when the CanoScan Setup Utility | |
| Cause: | |
| Solution: | Start the menu program manually (See Quick Start Guide) |
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Problems Starting Software Programs | ||
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| [TWAIN problem] message is displayed (Windows) | |
| Cause 1: | Scanner not detected because the AC adapter is not correctly plugged into |
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| the electrical outlet |
| Solution: | Plug the AC adapter securely into the electrical outlet (See Quick Start Guide) |
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| Cause 2: | Scanner not detected because the power cord plug is not correctly connected |
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| to the scanner |
| Solution: | Reconnect the power cord to the scanner (See Quick Start Guide) |
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| Cause 3: | Scanner not detected because the USB interface cable is not correctly con- |
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| nected to the computer or the scanner. |
| Solution: | Reconnect the USB interface cable to the scanner or the computer |
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| (See Quick Start Guide) |
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