Problems with Software Installation

Installation is unsuccessful

 

Cause 1:

Insufficient memory to run the installer program

 

Solution:

Close other software programs that are running and reinstall

 

 

 

 

Cause 2:

Insufficient free hard disk space

 

Solution:

Delete or transfer unnecessary files from the hard disk and reinstall. Refer to

 

 

the Quick Start Guide for the required free hard disk space.

 

 

 

Nothing displays when the CanoScan Setup Utility CD-ROM is placed in the drive

 

Cause:

CD-ROM will not automatically run the menu program

 

Solution:

Start the menu program manually (See Quick Start Guide)

 

 

Problems Starting Software Programs

 

 

 

[TWAIN problem] message is displayed (Windows)

 

Cause 1:

Scanner not detected because the AC adapter is not correctly plugged into

 

 

the electrical outlet

 

Solution:

Plug the AC adapter securely into the electrical outlet (See Quick Start Guide)

 

 

 

 

Cause 2:

Scanner not detected because the power cord plug is not correctly connected

 

 

to the scanner

 

Solution:

Reconnect the power cord to the scanner (See Quick Start Guide)

 

 

 

 

Cause 3:

Scanner not detected because the USB interface cable is not correctly con-

 

 

nected to the computer or the scanner.

 

Solution:

Reconnect the USB interface cable to the scanner or the computer

 

 

(See Quick Start Guide)

 

 

 

32

Page 32
Image 32
Canon FB620U manual Installation is unsuccessful, Twain problem message is displayed Windows