Troubleshooting

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation disc. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, visit our web site at www.xeroxscanners.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible causes:

•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

•Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon, then make sure DocuMate 3115 is selected as the scanner.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch 4.0 options do not seem to work properly.

A likely cause is that some driver programs are already installed on your computer for another scanner. Or you previously had another Visioneer scanner and that driver program is still on your computer. They are interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your DocuMate 3115 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs.

Problem: My computer keeps giving me out of hard drive space error messages.

The minimum requirement of 350MB free hard drive space is for the installation of the software and basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on your hard drive for the software to be able to save the scanned images.

Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines.

The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.

Xerox® DocuMate® 3115	201
User’s Guide

xerox documate 3115 specifications

The Xerox DocuMate 3115 is a highly efficient document scanner designed primarily for small to medium-sized businesses, offering an array of features that streamline the process of digitizing documents. Known for its reliability and performance, the DocuMate 3115 stands out in the competitive landscape of document scanning solutions.

One of the prominent features of the DocuMate 3115 is its ability to scan both sides of a document simultaneously, thanks to its duplex scanning capability. This function significantly reduces the time required to convert physical documents into digital formats, making it a valuable tool for busy office environments. The scanner has a maximum optical resolution of 600 dpi, ensuring high-quality images that preserve the details of the original documents.

Equipped with a 50-sheet automatic document feeder (ADF), the DocuMate 3115 can handle various document sizes and types, including receipts, photographs, and multi-page reports. This eliminates the need for manual feeding, allowing users to load their documents and walk away while the scanner does the work. Additionally, the scanner supports various media types, accommodating both standard-sized papers and specialized items.

The DocuMate 3115 employs advanced imaging technology, including ultrasonic double-feed detection, which prevents the scanning of multiple pages at once. This feature is crucial for maintaining the integrity of scanned documents, particularly for those with delicate or thin pages. The scanner also incorporates built-in image enhancement features such as automatic color detection and background cleanup, ensuring clear, professional results.

In terms of connectivity, the Xerox DocuMate 3115 offers USB 2.0 compatibility, making it easy to integrate with most computers and workstations. The device is compatible with various scanning software solutions, allowing users to save their scanned documents in multiple formats, including PDF, TIFF, and JPEG.

Overall, the Xerox DocuMate 3115 scanner is a robust, versatile solution for organizations looking to digitize their document workflows. With its combination of speed, efficiency, and advanced imaging technologies, it stands as a reliable choice for businesses that prioritize productivity and document management. Whether for archiving, sharing, or collaboration, the DocuMate 3115 is engineered to meet the demands of today's digital workplace.

Xerox xerox documate 3115 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

Models: xerox documate 3115