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4-2 Troubleshooting
If you encounter any problem when you’re using this wireless network card, don’t panic! Before you call your
dealer of purchase for help, please check this troubleshooting table, the solution of your problem could be very
simple, and you can solve the problem by yourself!
Scenario Solution
I can’t find any wireless access
point / wireless device in ‘Site
Survey’ function.
1. Click ‘Rescan’ for few more times and see if you can find any wireless
access point or wireless device.
2. Please move closer to any known wireless access point.
3. ‘Ad hoc’ function must be enabled for the wireless device you wish to
establish a direct wireless link.
4. Please adjust the position of network card (you may have to move your
computer if you’re using a notebook computer) and click ‘Rescan’
button for few more times. If you can find the wireless access point or
wireless device you want to connect by doing this, try to move closer to
the place where the wireless access point or wireless device is located.
Nothing happens when I click
‘Launch config utilities’
1. Please make sure the wireless network card is firmly inserted into your
computer’s PCI slot. If the Ralink configuration utility’s icon is black, the
network card is not detected by your computer. Switch the computer off
and insert the card again. If this doesn’t work, contact the dealer of
purchase for help.
2. Reboot the computer and try again.
3. Remove the driver and re-install.
4. Contact the dealer of purchase for help.
I can not establish connection
with a certain wireless access
point
1. Click ‘Connect’ for few more times.
2. If the SSID of access point you wish to connect is hidden (nothing
displayed in ‘SSID’ field in ‘Site Survey’ function), you have to input
correct SSID of the access point you wish to connect. Please contact
the owner of access point to ask for correct SSID.
3. You have to input correct passphrase / security key to connect an access
point with encryption. Please contact the owner of access point to ask
for correct passphrase / security key.
4. The access point you wish to connect only allows network cards with
specific MAC address to establish connection. Please go to ‘About’ tab
and write the value of ‘Phy_Addess’ down, then present this value to
the owner of access point so he / she can add the MAC address of
your network card to his / her access point’s list.
The network is slow / having 1. Move closer to the place where access point is located.