TROUBLE SHOOTING SECTION

SYMPTOM

PROBABLE CAUSE

CORRECTIVE ACTION

Opener won’t work from wall button or

No power to opener.

Check cord to outlet, wall switch and

radio control.

 

circuit breaker.

 

Short circuit in wires to opener or wall

Isolate by disconnecting the wires at

 

button.

the opener from the wall station.

 

Motor Protector trips open due to ex-

Allow motor to cool for 20 minutes and

 

cessive use.

try again.

Opener works from wall button but not

Radio control system non-operational.

Weak or dead battery in transmitter-

from radio control.

 

replace.

 

 

Security Code not matched between

 

 

receiver and transmitter (see page 16)

 

 

If two or more transmitters don’t work,

 

 

have Motor Control Board Tested.

Door does not open and opener light

Something obstructing door travel.

Disconnect door from operator. Oper-

flashes.

 

ate door by hand to locate obstruction

 

 

or call a service person.

 

Insufficient opening force.

Adjust opening force. (See Adj. #1).

 

Build up of ice and snow around door.

Shovel and clear door area.

Door does not open fully and light

Open Limit not set properly.

Adjust Open Travel with screwdriver,

does not flash.

 

turn counter-clockwise to desired set-

 

 

ting. 1/4 turn equals to 1” of travel (see

 

 

Step 29).

Door stops and does not close fully.

Close Limit not set properly.

Adjust Close Travel with screwdriver,

 

 

turn clockwise to desired setting. 1/4

 

 

turn equals 1” of travel (See Step 28).

Door closes and then returns to fully

Door arm adjustment.

Adjust rod in tube to provide 1” of

open position and opener light flashes.

 

“cushion” compression when door is

 

 

fully closed (See Step 25 and 27).

 

Close travel adjustment is set beyond

Adjust Close Travel with screwdriver,

 

normal door position.

turn clockwise to desired setting. 1/4

 

 

turn equals 1” of travel (See Step 28).

 

Obstructions on floor.

Check for stones or ice under door

 

 

and remove.

When activated with door in fully open

Infrared Safety Sensors out of adjust-

Infrared Safety Sensors alignment

position, door travels for 1 second,

ment or defective.

should be checked per instructions.

stops, and returns to fully open posi-

 

(See Step 22 and 23).

tion and light begins to flash.

Batteries in Wireless Safety Sensors.

Check batteries and contact points.

 

 

Obstructions in door opening.

Check for object blocking Infrared

 

 

Safety Sensors.

Door reverses travel before reaching

Activation of obstruction sensing sys-

Check for binding in door travel (door

fully closed position and opener light

tem.

“stops”, door tracks, etc).

flashes.

Loose or hanging objects on door acti-

Remove objects.

 

 

vating Infrared Safety Sensor

 

 

Insufficient closing force.

Adjust closing force. (See Adj. #1).

Door stops travel for 1 second at mid-

Weak battery in Wireless Infrared

Replace batteries in Wireless Infrared

point during close and then continues

Safety Sensors.

Safety Sensors.

to close.

 

 

Door fully opens and then light flashes.

Open limit is set too high and trolley is

Adjust Open Travel with screwdriver,

 

hitting the stop bolt.

turn counter-clockwise to desired set-

 

 

ting. 1/4 turn equals to 1” of travel (see

 

 

Step 29).

 

28

 

Page 28
Image 28
Quantum 3314, 3214, 3414, 3316 user manual Trouble Shooting Section

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