Before You Call For Service…

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Surface units will not	Improper cookware	• Use pans which are absolutely flat and match
maintain a rolling boil	being used.	the diameter of the surface unit selected.
or cooking is slow

Surface units do	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
not work properly	blown or the circuit breaker
	tripped.

	Cooktop controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.

Tiny scratches or metal	Incorrect cleaning	• Use recommended cleaning procedures.
marks (may appear as	methods being used.
cracks) or abrasions on
cracks) or abrasions on	Cookware with rough	• Be sure cookware bottoms and cookware are clean
radiant cooktop glass	Cookware with rough	• Be sure cookware bottoms and cookware are clean
radiant cooktop glass	bottoms being used or	before use. Use cookware with smooth bottoms.
surface	bottoms being used or	before use. Use cookware with smooth bottoms.
surface	coarse particles (salt	Tiny scratches are not removable but will become
	coarse particles (salt	Tiny scratches are not removable but will become
	or sand) were between	less visible in time as a result of cleaning.
	the cookware and the
	surface of the cooktop.

	Cookware has been
	slid across the cooktop
	surface.

Areas of discoloration	Improper cookware	• Marks from aluminum and copper pans as well as
or dark streaks on the	being used.	mineral deposits from water or food can be removed
cooktop		with the cleaning cream.

	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light colored cooktop.	when it is hot. This is temporary and will disappear
		as the glass cools.

	Food spillovers not cleaned • See the Cleaning the glass cooktop section.
	before next use.

	Incorrect cleaning methods • Use recommended cleaning procedures.
	being used.

Plastic melted to	Hot cooktop came into	• See the Glass surface—potential for permanent damage
the surface	contact with plastic placed	section in the Cleaning the glass cooktop section.
	on the hot cooktop.

Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.

Frequent cycling off	Improper cookware	• Use only flat cookware to minimize cycling.
and on of surface units	being used.

Cooktop feels hot	Improper cookware	• The glass cooktop surface may seem hotter than you
	being used.	are used to. This is normal. Use pans which are
		absolutely flat.

Control knob will	Cooktop controls	• When the knob is in the OFF position, it must be
not turn	improperly set.	pushed in before it can be turned. When the knob
		is in any other position, it can be turned without
12		being pushed in.

JP960 specifications

The GE JP960 is a standout appliance in the realm of kitchen technology, particularly known for its innovative features and cutting-edge characteristics that cater to modern cooking needs. This versatile cooking range combines powerful performance, sleek design, and energy efficiency, making it a coveted addition to many households.

One of the main features of the GE JP960 is its induction cooking technology. Induction cooktops are designed to heat pots and pans directly through electromagnetic energy, which allows for precise temperature control. This feature not only enhances cooking efficiency but also ensures safety, as the cooktop remains cool to the touch, reducing the risk of burns. The JP960 typically includes multiple induction elements of varying sizes to accommodate different cookware, making it adaptable for any cooking style.

Another notable aspect of the GE JP960 is its convection oven system. The convection feature circulates hot air throughout the oven, promoting even cooking and browning. This technology is particularly beneficial for baking, as it helps achieve consistent results in less time, while also allowing for multiple racks of items to be cooked simultaneously.

The appliance is designed with user convenience in mind. Its digital control panel provides easy access to various cooking modes and settings, enhancing user experience. With options for self-cleaning, the JP960 reduces the time and effort needed for upkeep, ensuring that it remains a centerpiece of your kitchen with minimal maintenance.

Energy efficiency is also a cornerstone of the GE JP960, as it is engineered to operate with reduced energy consumption, aligning with current sustainable practices. By utilizing induction technology and high-efficiency ovens, the appliance not only saves on utility bills but also minimizes the environmental impact.

Moreover, the stylish design of the GE JP960 features a modern aesthetic that allows it to blend seamlessly into various kitchen styles, from contemporary to traditional. With a stainless-steel finish and sleek lines, it elevates the overall look of any kitchen space.

In summary, the GE JP960 is a high-performance cooking range that brings together advanced technologies, user-friendly features, and stylish design. Its induction cooking, convection baking, easy controls, and energy efficiency make it an exceptional choice for both novice cooks and culinary experts alike. By choosing the GE JP960, you invest in a kitchen appliance that enhances cooking experiences while also complementing your home’s décor.

GE JP960 owner manual Before You Call For Service…, Problem Possible Causes What To Do

Models: JP960