GE 165D4700P371 Before you call for service…, Troubleshooting Tips, Problem, Possible Causes

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit ge.com. You may not need to call for service.

Problem	Possible Causes	What To Do
Noise	Some of the sounds you’ll	• Detergent cup opening.
	hear are normal	• The motor starting during the drying period.
		• Water draining out of the tub immediately after you
		start the dishwasher.
	Utensils are not secure in the	• Make sure everything is secured in dishwasher.
	rack or something small has
	dropped into the rack
	Motor hums	• Dishwasher has not been used on a regular basis. If you
		do not use your dishwasher often, set it to fill and pump
		out once every week. This will help keep the seal moist.
		• Dishwasher control was not advanced properly to the start
		of the desired cycle. Advance the control to the start of
		the desired cycle.
Detergent left in	Dishes are blocking the	• Reposition the dishes.
dispenser cups	detergent cups
Water standing in the	Drain is clogged	• If you have an air gap, clean it.
bottom of the tub		• Check to see if your kitchen sink is draining well. If not,
		you may need a plumber.
		• If the dishwasher drains into a disposer, run disposer clear.
	This is normal	• A small amount of clean water around the outlet of the tub
		bottom at the back fo the tub keeps the water seal lubricated.
Suds in the tub	Correct detergent wasn’t used	• Use only automatic dishwasher detergents to avoid sudsing.
		Cascade® and Electrasol® Dishwashing Detergents have been
		approved for use in all GE dishwashers.
		• To remove suds from the tub, open the dishwasher and let
		suds evaporate. Add 1 gallon of cold water to the tub. Close
		and latch the dishwasher. Pump out water by slowly turning
		the dial until a drain period is reached. Repeat if necessary.
	Rinse agent was spilled	• Always wipe up rinse agent spills immediately.
Stained dishwasher parts	Detergent with	• Some detergents contain colorant (pigment or dyes) that
	colorant was used	will discolor the tub interior with extended use. Check the
		detergent cup for signs of any discoloration. If cup is
		discolored, change to detergent without any colorant.
		Cascade® and Electrasol® Dishwashing Detergents have been
		approved for use in all GE dishwashers.
	Some tomato-based	• Use of the RINSE ONLY cycle after adding the dish to the
	foods can stain	load can decrease the level of staining.

11

Safety Instructions Operating Instructions Care Instructions Troubleshooting Tips Consumer Support