Before you call for service… | GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service.
Problem | Possible Causes | What To Do |
Control panel lights go off | Time too long between | • Each pad must be touched within 30 seconds of the others. |
when you’re setting controls | touching of selected pads | To relight, touch any pad again, or unlock and relatch door. |
Noise | Some of the sounds you’ll | • Detergent cup opening. |
| hear are normal | • The motor stopping during the drying period. |
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| • Water draining out of the tub immediately after you |
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| touch START/RESET pad. |
| Utensils are not secure in the | • Make sure everything is secured in dishwasher. |
| rack or something small has |
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| dropped into the rack |
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| Motor hums | • Dishwasher has not been used on a regular basis. If you |
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| do not use your dishwasher often, set it to fill and pump |
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| out once every week. This will help keep the seal moist. |
Detergent left in | Dishes are blocking the | • Reposition the dishes. |
dispenser cups | detergent cups |
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Water standing in | This is normal | • A small amount of clean water around the outlet on the |
the bottom of the tub |
| tub bottom at the back of the tub keeps the water seal |
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| lubricated. |
Water won’t pump | Drain is clogged | • If you have an air gap, clean it. |
out of the tub |
| • Check to see if your kitchen sink is draining well. If not, |
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| |
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| you may need a plumber. |
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| • If the dishwasher drains into a disposer, run disposer clear. |
Suds | Correct detergent wasn’t used | • Use only automatic dishwasher detergents to avoid sudsing. |
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| Cascade®, Cascade Complete® and Electrasol® dishwasher |
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| detergents have been approved for use in all GE dishwashers. |
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| • To remove suds from the tub, open the dishwasher and |
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| let suds dissipate. Add 1 gallon of cold water to the tub. |
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| Close the door until it locks into place. Pump out water by |
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| pressing START/RESET, then after waiting 10 seconds press |
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| START/RESET again. Repeat if necessary. |
| Rinse agent was spilled | • Always wipe up rinse agent spills immediately. |
Stained dishwasher parts | Detergent with | • Some detergents contain colorant (pigment or dyes) that |
| colorant was used | will discolor the tub interior with extended use. Check the |
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| detergent cup for signs of any discoloration. If cup is |
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| discolored, change to detergent without any colorant. Cascade®, |
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| Cascade Complete® and Electrasol® Dishwashing Detergents |
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| have been approved for use in all GE dishwashers. |
| Some | • Use of the RINSE ONLY cycle after adding the dish to the load |
| foods can stain | can decrease the level of staining. |
Dishes and flatware | Low inlet water temperature | • Make sure inlet water temperature is correct (see page 6). |
not clean | Water pressure is temporarily low | • Turn on a faucet. Is water coming out more slowly than usual? |
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| If so, wait until pressure is normal before using your dishwasher. |
| Air gap is clogged | • Clean the air gap. |
| Improper rack loading | • Make sure large dishware does not block the detergent |
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| dispenser or the wash arms. |
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| 11 |
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