GE Profile Washer Before you call for service…, Troubleshooting Tips, Perfectemp, Water

Safety Instructions

Operating Instructions

Troubleshooting Tips

Consumer Support

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit ge.com. You may not need to call for service.

PERFECTEMP	Possible Causes	What To Do
PerfecTemp	The washer is in a cold	• This is normal. The PerfecTemp feature is designed not
wash temperature	rinse cycle	to activate during a cold rinse cycle to improve the energy
is incorrect		efficiency of your washer.
(Review PerfecTemp	All the water in your	• Wait until the water in the water heater is heated to the
in the “About washer	household water heater	correct temperature.
features” section)	has been used

WATER	Possible Causes	What To Do
Too many suds	Too much detergent	• Measure your detergent carefully. Use less soap if you have
		soft water, a smaller load or a lightly soiled load.
	Type of detergent	• Switch to HE detergent.
	Soft water	• Try less detergent.
Water leaks	Using too much detergent	• Use less detergent. Use less soap if you have soft water,
	in washer	a smaller load or a lightly soiled load.
	Fill hoses or drain hose is	• Make sure hose connections are tight at faucets and
	improperly connected	rubber washers are installed. Make sure end of drain hose
		is correctly inserted in and secured to drain facility.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Constant water pressure	• Tighten hoses at the faucets and turn the water off after
	to the fill hoses at the	each use.
	water source	• Check condition of the fill hoses; they should be replaced
		every 5 years.
Water temperature	Cooler water temperatures	• New laundry detergents have been formulated to work
seems incorrect	provide improved energy	with cooler water temperatures without affecting wash
	efficiency	performance.
	Control is not set properly	• Check water temperature control and adjust.
	Water supply is turned off	• Turn both hot and cold faucets fully on and make sure
	or improperly connected	hoses are connected to correct faucets.
	Water valve screens are	• Turn off the water source and remove the water connection
	stopped up	hoses from the upper back of the washer. Use a brush or
		toothpick to clean the screens in the machine. Reconnect
		the hoses and turn the water back on.
	House water heater is	• Make sure house water heater is delivering water at
	not set properly	120°F–140°F (48°C–60°C).
Water pumped out before	Lid lifted or cycle was put in	• Reset cycle.
cycle is complete	pause for over 24 hours
Water won’t drain	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
		• Top of drain outlet should be less than 6 ft (1.8 m)
		above floor.
Washer pauses during	The PREWASH Cycle or	• This is normal. The washer alternates between agitate and
wash cycle	AUTO SOAK Option was	soak during these cycles to get your clothes cleaner with
	chosen	less wear.
Washer pauses during	This is normal	• The washer may pause during the spin cycle to remove
spin cycle		soapy water more efficiently.

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