OPERATION Possible Causes What To Do
Washer won’t operate Washer is unplugged • Make sure cord is plugged securely into a working outlet.
Water supply is turned off •Turn both hot and cold faucets fully on.
Controls are not set properly • Check controls.
Lid is open—safety feature • Close lid and reset cycle, to the beginning if necessary.
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.
Electronics need to be reset •Unplug washer, wait 2 minutes, plug back in and press START.
STARTwas not pressed •Press START.
Lid magnet missing • Call for service.
Time not shown Unit filling • This is normal. Estimated time remaining is updated during
on display fill time.
Movement inside machine Shifting mechanism is • When the machine is manually turned off, the shifter will
when shut off disengaging the motor disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
PERFORMANCE Possible Causes What To Do
Clothes too wet Incorrect spin cycle • Make sure the spin cycle selected matches the load you are
selected washing. Some fabrics will feel wetter when rinsed with cold water.
Colored spots Incorrect use of fabric • Check fabric softener package for instructions and follow
softener directions for using dispenser.
•Make sure you have selected the Fabric Softener option
(for Energy Star models).
•Pretreat stain and rewash.
Dye transfer • Sort whites or lightly colored items from dark colors.
Grayed or yellowed Not enough detergent • Use more detergent (especially with larger loads).
clothes Be sure to follow detergent manufacturer’s directions.
Hard water • Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
Washer is overloaded • Select load size to match clothes load.
Detergent is not • Add detergent as wash basket fills with water before
dissolving you load clothes.
Dye transfer • Sort clothes by color. If fabric label states washseparately,
unstable dyes may be indicated.
Lint or residue on Clothes are air or line dried • If you do not dry your clothes with a clothes dryer, your
clothes clothes may retain more lint.
Incorrect sorting •Separate lint producers from lint collectors.
Washing too long • Wash small loads for a shorter time than larger loads.
Detergent not dissolving •Add detergent as wash basket fills with water, before you
load clothes.
•Try a liquid detergent.
•Use warmer water temperature.
Overloading • Load clothes no higher than the top row of holes in the
washer basket.
•Make sure load size selected matches clothes load size.
Incorrect use of fabric •Check fabric softener package for instructions
softener and follow directions for using dispenser. 9
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