GE PXRQ15F Before you call for service…, Troubleshooting Tips, Problem, Possible Causes

Before you call for service… ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Water has air bubbles	Air in system after installation.	• Will go away after it runs for a while.
and is cloudy
Indicator light on faucet	Batteries installed incorrectly	• Observe orientation on page 14 and install correctly.
base not working	or expended.		Replace batteries if old.
	Blue light does not	• Normal operation.
	illuminate until 6 months.
	Batteries are dead.	• Use new CR2032, 3-volt battery.
Chlorine taste and/or	The ppm of chlorine in your	• If the water supply contains more than 2.0 ppm of chlorine,
odor in the Reverse	water supply exceeds maximum		additional filtering of the water supply to the Reverse
Osmosis product water	limits and has destroyed the		Osmosis is needed. Correct this condition before doing
	Reverse Osmosis membrane.		maintenance on the Reverse Osmosis system.
	The prefilter is no longer	• Replace the Reverse Osmosis membrane cartridge,
	removing chlorine from		flow control, screen, prefilter, postfilter and batteries
	the water supply.		in the electronics box.
Other taste and/or odor	High quality product water	•	This is normal.
	may have a different taste
	than what you’re used to.
	Low water usage.	•	Completely drain system and allow to refill.
	Contamination in product	• Use sanitizing procedures.
	water storage.
	Prefilter and postfilter	• Replace the prefilter and postfilter.
	need to be changed.	• Sanitize system.
Water leaking from	Drain side of faucet air gap	• Inspect and eliminate restriction or plug. It is important
faucet air gap hole	(3/8″ tubing) plugged,		that there are no dips, loops or low spots in the drain line
	restricted or incorrectly		from the faucet air gap to the drain pipe. Refer to
	connected to the drain.		Installation Instructions for proper drain connection.
			If drain line adapter was used as the drain point,
			periodic inspection/cleaning is recommended.
System makes product	This is normal.	• Water flow rate will be lower than your regular faucet.
water slowly		• It takes 3–4 hours to fill the tank.
	Water supply to the Reverse	• Increase water pressure, precondition the water, etc.,
	Osmosis system not within		as needed to conform before doing maintenance on
	specifications.		the Reverse Osmosis system.
	Prefilter cartridge plugged	• Replace the prefilter. If rate does not increase, replace
	with sediments.		the postfilter, Reverse Osmosis membrane cartridge,
			flow control and batteries in the faucet base.
	Reverse Osmosis membrane	• Replace Reverse Osmosis membrane cartridge, flow
	plugged with sediments.		control and battery in the faucet base.	21

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