Consumer Support Troubleshooting Tips Care and Cleaning OperatingInstructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Radiant Cooktops

 

 

 

Surface units will not

 

Improper cookware

• Use pans which are flat and match the diameter

maintain a rolling boil

 

being used.

of the surface unit selected.

or cooking is not

 

 

 

fast enough

 

 

 

 

 

 

 

Surface units do

 

A fuse in your home may be

• Replace the fuse or reset the circuit breaker.

not work properly

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

 

 

Cooktop controls

• Check to see the correct control is set for the surface

 

 

improperly set.

unit you are using.

 

 

 

 

Scratches (may appear

 

Incorrect cleaning methods

• Scratches are not removable. Tiny scratches will become

as cracks) on cooktop

 

being used.

less visible in time as a result of cleaning.

glass surface

 

Cookware with rough bottoms

• To avoid scratches, use the recommended cleaning

 

 

being used or coarse particles

procedures. Make sure bottoms of cookware are clean

 

 

(salt or sand) were between

before use, and use cookware with smooth bottoms.

 

 

the cookware and the surface

 

 

 

of the cooktop.

 

 

 

Cookware has been slid

 

 

 

across the cooktop surface.

 

 

 

 

 

Areas of discoloration

 

Food spillovers not cleaned

• See the Cleaning the glass cooktop section.

on the cooktop

 

before next use.

 

 

 

 

 

 

 

Hot surface on a model

• This is normal. The surface may appear discolored

 

 

with a light-colored glass

when it is hot . This is temporary and will disappear

 

 

cooktop.

as the glass cools.

 

 

 

 

Plastic melted to

 

Hot cooktop came into

• See the Glass surface—potential for permanent damage

the surface

 

contact with plastic placed

section in the Cleaning the glass cooktop section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting (or indentation)

 

Hot sugar mixture spilled

• Call a qualified technician for replacement .

of the cooktop

 

on the cooktop.

 

 

 

 

 

Frequent cycling

 

Improper cookware

• Use only flat cookware to minimize cycling.

off and on of

 

being used.

 

surface units

 

 

 

 

 

 

 

Coil Cooktops

 

 

 

Surface units

 

The surface units are not

• With the controls off, check to make sure the surface

not functioning

 

plugged in solidly.

unit is plugged completely into the receptacle.

properly

 

 

 

 

The surface unit controls

• Check to see the correct control is set for the surface

 

 

 

 

improperly set.

unit you are using.

 

 

 

 

 

The drip pans are not set securely • With the controls off, check to make sure the drip pan is

 

 

in the cooktop.

in the recess in the cooktop and that the opening in the

 

 

 

pan lines up with the receptacle.

 

 

 

 

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Image 34
GE RB758 manual Before you call for service…, Problem Possible Causes What To Do, Pan lines up with the receptacle