Before you call for service…

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Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible CausesWhat To Do

 

 

 

 

Top burners do not light

 

Plug on range is not completely

• Make sure electrical plug is plugged into a live,

or do not burn evenly

 

inserted in the electrical outlet.

properly grounded outlet.

 

 

 

 

 

 

Burner hole or slits on the side

• Remove the burners (on models with standard twin

 

 

of the burner may be clogged.

burners) or burner heads and caps (on models with

 

 

 

sealed burners) and clean them with a sewing needle

 

 

 

or twist-tie. Make sure you do not enlarge the holes.

 

 

 

On sealed burner models, check and clean the electrode

 

 

 

area for burned-on food or grease.

 

 

 

 

 

 

Improper burner assembly.

• Make sure the burner parts are installed correctly.

 

 

 

See the Care and cleaning of the range section.

 

 

 

 

 

 

Drip pans (on some models)

• Make sure the drip pans are installed correctly.

 

 

are not installed correctly.

 

 

 

 

 

 

 

Pilot(s) is (are) not lit

• See the Light the Surface Burner Pilots section in the

 

 

(on standing pilot models).

Installation Instructions.

 

 

 

 

Burner flames very

 

Improper air to gas ratio.

• If range is connected to natural gas, contact the person

large or yellow

 

 

who installed your range or made the conversion.

 

 

 

 

Surface burners light

 

The oven gas shut-off valve

• To check the oven gas shut-off valve on sealed burner

but oven does not

 

may have accidentally been

models, remove the broiler drawer (see the Care and

 

 

moved during cleaning or

cleaning of the range section) and look for the gas

 

 

moving.

shut-off lever at the back of the range.

Lever is shown closed.

PULL TO OPEN.

Sealed burner models

• To check the oven gas shut-off valve on standard twin burner models, raise the cooktop and look for the gas shut-off lever at the extreme right rear corner. (Standing pilot models do not have a gas shut-off valve on the regulator.) Follow the directions in box A or B that match your regulator type.

Lever is shown closed.

A

Lever is shown closed.

B

PULL TO OPEN.

 

PULL TO OPEN.

 

Standard twin burner models

Standard twin burner models

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