7.0TONKAFLO PUMP RETURN GOODS AUTHORIZATION (RGA) PROCEDURE
If you wish to return goods for repair, warranty evaluation and/or credit, please have your original sales order or invoice available when you call GE. Call (800)
All materials to be returned must be rendered into a
There are two ways to handle a return: (1) send in the pump for repair and return or (2) pur- chase a new pump and when desired, send the defective pump to the factory for repair and return.
7.1Motor Warranty
Motors must be sent to the nearest authorized motor service station center for repair, replacement, and warranty disposition.
7.2In-Warranty Pump Failure
STEPS
1.Return the defective pump to the factory for repair, on an RGA, within 15 days. from RGA issue date. GE absorbs the cost of repair. The repaired pump will be returned and is under warranty for the remainder of the original warranty period or three months, whichever is longer.
2.GE will not restock or issue return credit against a new,
7.3Out-of-Warranty Pump Failure
Return the pump on an RGA for repair. The pump will be repaired and repair charges invoiced to the customer. The warranty for repairs is three months.
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