Before you call for service…
Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
SENSORWASH Possible Causes What To Do
SensorWash indicator
Washer is NOT in a wash fill •This is normal. Light only illuminates during wash fills
light (on some models)
cycle or a warm rinse fill cycle and warm rinse fills.
is not illuminated
SensorWash wash
The washer is in a cold rinse cycle •This is normal. The
SensorWash
feature is designed not
temperature is incorrect
to activate during a cold rinse cycle so that the coldest
water available is used.
(Review SensorWash
All the water in the water heater •Wait until the water in the water heater is heated to the
in the About washer
has been used correct temperature.
features section)
WATER Possible Causes What To Do
Too many suds
Type of detergent •Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water •Try less detergent.
Too much detergent. •Measure your detergent carefully. Use less soap if you
have soft water, a smaller load, or a lightly soiled load.
Water leaks
Fill hoses or drain hose is •Make sure hose connections are tight at faucets and make
improperly connected sure end of drain hose is correctly inserted in and secured
to drain facility.
Household drain may •Check household plumbing. You may need to call a
be clogged plumber.
Constant water pressure •Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source •Check condition of the fill hoses; they may need
replacement after 5 years.
Using too much detergent •Use less detergent. Use less soap if you have soft water, a
in washer smaller load, or a lightly soiled load.
Water temperature
Control is not set properly •Check water temperature control and adjust.
is incorrect
Water supply is turned off •Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are •
Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
House water heater is •Make sure house water heater is delivering water
not set properly at 120°F.–140°F.(48°C.–60°C.).
Water won’t drain
Drain hose is kinked or •Straighten drain hose and make sure washer is not sitting
improperly connected on it.
•Top of drain outlet should be less than 8 ft (2.5 m)
above floor.
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