©2010 The Genie Company 01/27/2010
24
TROUBLESHOOTING GUIDE - OPERATION FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM
PROBLEM WHAT TO DO
Opener does NOT run
from wall console.
• Check power source.
– Plug a lamp into outlet used for power head. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK.
– Check connections at power head terminals and at wall console.
– Limits must be set with door arm connected to door.
• Check if wall console Vacation Lock is ON. Turn Vacation Lock OFF & check operation.
• Check for reversed, broken, or cut wires. Staples can cut insulation and short wires.
Repair or replace.
Opener runs, but door
does NOT move.
• Make sure carriage is engaged to chain or belt bullet. See pages 12 and 18. Refer to
Installation poster or download poster from WWW.GENIECOMPANY.COM.
– Ensure carriage is in engaged position. See page 18.
• Check to make sure chain/belt is not broken or OFF its pulley. See page 20.
• Check FORCE ADJUSTMENT. See page 23.
Opener works from
wall console, but NOT
from remote.
• Check all remotes.
• Replace remote battery with good one. See page 20.
• Program remote to power head. See pages 8-9.
Remote has less than
25 feet operating
range or no operation.
• Relocate remote inside car and or point remote at garage door.
• Replace battery. See page 20.
• Reposition door opener antenna.
• Remote LED does not come ON with button push - replace battery. See page 20.
• Eliminate possible competing signals (satellite radio, FiOS® TV).
Door starts down,
then STOPS and goes
back up.
OR
Safe-T-Beam® System
malfunction.
• If a NEW installation, check Door Arm position. Refer to Installation poster or download
poster from WWW.GENIECOMPANY.COM.
• Check if Limits are properly set. See pages 6-7.
• Check if Safe-T-Beam® Red LED is flashing. See page 17.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 17.
• Check garage door for binding.
• If an operational problem exists, and opener will not run closed. The opener can
be forced to close as follows; Press and hold the wall console button until door is
completely closed.
• Check for interference from adjacent Safe-T-Beam® units.
• Contact The Genie Company at 1.800.354.3643.
Door starts down,
then STOPS before it
is closed.
OR
Door will only open.
• Check Safe-T-Beam® wire connections at power head. See page 17.
• Check Limits are properly set. See pages 6-7.
• Check CONTACT REVERSE. See page 18.
• Check garage door for binding.
• Check closing "FORCE" adjustment. See page 23.
Door starts up, but
STOPS before it is
completely open.
• Check Limits are properly set. See pages 6-7.
• Check opening "FORCE" adjustment. See page 23.
• Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
• WARNING: If you suspect a problem with the garage door hardware or springs,
contact The Genie Company at 1.800.354.3643.
Door will only run
closed.
• Check Limits are properly set. See pages 6-7.
• Check Vacation Lock. Vacation Lock should be OFF for normal operation. See page 19.
• Check door balance, condition, and door spring.
• Check opening "FORCE" adjustment. See page 23.
• WARNING: If you suspect a problem with the garage door hardware or springs,
contact The Genie Company at 1.800.354.3643.