Opener System Self-Diagnostic Troubleshooting

See Status Light on Figure MA-2, page 9)

You See

Problem

 

What to Do

Reference

1 BLINK,

Motor Drive

Reset Opener—unplug (or disconnect power), wait 5 seconds, plug

 

 

Pause

Board

 

back in (reapply power), and activate from Wall Console.

 

 

(Repeat)

Interrupt

 

 

 

 

 

Normal

First Cycle will run at slow speed.

 

 

 

operation

 

 

 

 

 

restored

 

 

 

 

 

 

 

 

 

 

 

If the problem

Check door condition.. NOTE: This Opener is equipped with an

See Door

 

recurs

 

automatic garage door balance detection system. An improperly

Safety Guide

 

 

 

balanced door, damaged or worn counter-balance spring, binding

 

 

 

 

 

door hardware or rollers may result in a “ONE-BLINK” signal.

 

 

 

 

Contact Customer Service for further assistance..

 

 

 

Operation not

Check door condition.

1.. See page 4.

 

restored

Have a Genie Factory Authorized Dealer check:

2.. See door

 

 

 

– Fuse on Motor Drive Board.

Safety Guide

 

 

 

– Ribbon Cable on Motor Drive Board is properly inserted into

 

 

 

 

 

Connector on Controller Board.

 

 

 

 

Contact Customer service for further service..

 

 

2 BLINKS,

Controller

Reset Opener — unplug (or disconnect power), wait 5 seconds, plug

 

 

Pause

Board

 

back in (reapply power), and activate from Wall Console.

 

 

(Repeat)

Interrupt

Have a Genie Factory Authorized Dealer check that Ribbon Cable on

 

 

 

 

 

Motor Board is properly inserted into connector on Controller Board.

 

 

 

 

Contact Customer Service for further assistance..

 

 

3 BLINKS,

Opener

• Do not unplug or disconnect power from Opener. Wait 10 minutes

 

 

Pause

Overheated

 

for internal clock to provide additional cycles. Cycles are restored

 

 

(Repeat)

or

 

at a rate of 5 cycles per 10 minutes of rest.

 

 

 

Over-cycled

• Contact Customer Service for further assistance.

 

 

4 BLINKS,

Force Settings

Check Force Settings.. NOTE: Force Settings are not pre-set at factory.

1.. See page 7.

Pause

Incorrect

Check door condition.

2.. See Door

(Repeat)

 

Contact Customer service for further assistance.

Safety Guide

5BLINKS,

Safe-T-Beam®

Check Safe-T-Beam® Self-diagnostic System.. NOTE: Safe-T-Beam®

See page 13.

Pause

Malfunction

 

System must be installed and operational to enable door to close.

 

 

 

 

Contact Customer Service for further assistance..

 

 

6 BLINKS,

Wall Console

Check Wall Console Wiring for shorts, tight Staples, or pinched Wires.

Assembly and

Pause

does not work

Check Wiring Connections at Power Head and Wall Console.

Installation

(Repeat)

 

Contact Customer Service for further assistance.

Poster..

7 BLINKS,

Limit Switches

Check Limit Switch Wire connections to Terminals on Power Head.

Assembly and

Pause

not working

Check for shorted or pinched Wires under Limit Switch Brackets.

Installation

(Repeat)

 

Contact Customer Service for further assistance.

Poster..

8 BLINKS,

Wall Console

Vacation Locking Switch on Wall Control is in “Lock” mode..

Assembly and

Pause

locked

 

Unlock switch.

Installation

(Repeat)

 

Contact Customer Service for further assistance.

Poster..

NOTE

• The status LED Indicator Light is located under the Lens Cover. The Green LED light will turn ON, then OFF when power is applied to the Opener.. If LED stays ON, have a Genie Factory Authorized Dealer check the Controller Board, or call Customer Service at 1-800-35-GENIE.

• If Safe-T-Beam® problems exists, the door can be closed electrically by holding the Wall Console Button down until door is fully closed.

• The Remote Controls and Wireless Keypad will not work without a working Safe-T-Beam® System.

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

11

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Genie 3630436275 warranty You See Problem What to Do Reference, Check door condition.. Note This Opener is equipped with an

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