Goldstar DH50EL DH65E, DH65EL DH70EL owner manual Troubleshooting Tips

Models: DH30E, DH40E, DH50E, DH50EL, DH65E, DH65EL, DH70EL DH50EL DH65E DH65EL DH70EL

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Troubleshooting Tips

Troubleshooting Tips

Before you call for service, review this list. It may save time and money.

The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

Problem

Possible Causes

What To Do

 

 

 

 

 

Dehumidifier

The dehumidifier power

• Make sure the dehumidifier plug is pushed

does not start

cord is unplugged

completely into the outlet.

 

 

 

 

 

The fuse is blown or circuit

• Check the house fuse or circuit breaker box

 

breaker is tripped.

and replace the fuse or reset the breaker.

 

 

 

 

 

Water bucket is full

• The dehumidifier automatically turns off

 

 

when this occurs. Empty the bucket.

 

 

 

 

 

Bucket is not installed.

• Make sure the bucket is in the right place.

 

 

 

 

 

Operation Delay

• When unit is first plugged in or after a power

 

 

outage, there will be a 2 minute delay before

 

 

operation begins.

 

 

Operation resumes at previous settings.

 

 

 

 

Dehumidifier

Did not allow enough time

• When first installed, allow at least 3 or 4

does not dry the

to remove the moisture.

days to maintain the desired dryness.

air as it should

 

 

 

Airflow is restricted.

• Make sure there are no curtains, blinds or

 

 

furniture blocking the front or back of the

 

 

dehumidifier.

 

 

 

 

 

The Humidity Control may

• Press the Humidity Control button to

 

not be set low Humidity.

lower the humidity.

 

 

 

 

 

Doors and windows may

• Check that all doors, windows and other

 

not be closed tightly.

openings are securely closed.

 

 

 

 

 

Clothes dryer may be blowing

• Install the dehumidifier away from the dryer.

 

moisture-laden air into the room.

The dryer should be vented to the outside.

 

 

 

 

 

Room temperature is too

• The unit will not operate satisfactorily if the

 

low.

room temperature is below 65° F. (18 ° C.).

 

 

 

Dehumidifier runs

Area to be dehumidified is

• Check with your dealer to see if the capacity

 

too large.

is adequate.

too much

 

 

 

Doors and windows are open.

• Close all doors and windows to the outside.

 

 

 

 

 

Frost appears on

Dehumidifier has been

• This is normal. Frost will usually disappear

recently turned on or room

within 60 minutes.

the coils

temperature is below 65° F.

 

 

 

 

 

 

(18° C.).

 

 

 

 

 

 

Fan noise

Air is moving through the

• This is normal.

 

dehumidifier.

 

 

 

 

 

 

 

Bucket drain hose

• Check the hose if one is attached.

Water on floor

connection may be loose.

 

 

 

Water bucket is not all the

• See Removing and Emptying The Water

 

way in.

Bucket.

 

 

 

 

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Goldstar DH50EL DH65E, DH65EL DH70EL, DH30E, DH40E, DH50E, DH50EL, DH65E, DH65EL, DH70EL owner manual Troubleshooting Tips