11 Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
This chapter includes:
•Tips for avoiding paper jams
•Clearing paper jams
•Understanding display messages
•Solving other problems
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 11.1.
•Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly.
•Do not overload the tray. Ensure that the paper level is under the brackets of the tray.
•Do not remove paper from the tray while your machine is printing.
•Flex, fan, and straighten paper before loading.
•Do not use creased, damp, or highly curled paper.
•Do not mix paper types in a tray.
•Use only recommended print media. See page 5.1.
Ensure that the recommended print side of print media is facing up in the mamual tray and tray.
Clearing paper jams
When a paper jam occurs, paper jam messages appear on the display. Refer to the table below to locate and clear the paper jam.
Message | Location of jam | Go to | |
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Paper Jam 0 | In the paper feed area | page 11.1 | |
Open/Close Door | |||
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Paper Jam 1 | In the fuser area or around | page 11.3 | |
Open/Close Door | the rear cover | ||
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Scan Unit Open | In the paper exit area | page 11.2 | |
or Paper Jam2 |
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Manual Feeder | In the paper feed area | page 11.2 | |
Paper Jam 0 | |||
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Caution
To avoid tearing the paper, pull out the jammed paper gently and slowly. Follow the instructions in the following sections to clear the jam.
In the tray
1Open and close the front cover. The jammed paper is automatically ejected from the machine.
If the paper does not exit, go to the next step.
2Pull the tray out of the machine.
3Remove the jammed paper by gently pulling it straight out.
If the paper does not move when you pull, or if you do not see the paper in this area, check the paper exit area. See page 11.2.
4Insert the tray into the machine until it snaps into place.
5Open and close the front cover. Printing automatically resumes.
11.1 <Troubleshooting>
