11 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

Tips for avoiding paper jams

Clearing paper jams

Understanding display messages

Solving other problems

Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 11.1.

Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly.

Do not overload the tray. Ensure that the paper level is under the brackets of the tray.

Do not remove paper from the tray while your machine is printing.

Flex, fan, and straighten paper before loading.

Do not use creased, damp, or highly curled paper.

Do not mix paper types in a tray.

Use only recommended print media. See page 5.1.

Ensure that the recommended print side of print media is facing up in the mamual tray and tray.

Clearing paper jams

When a paper jam occurs, paper jam messages appear on the display. Refer to the table below to locate and clear the paper jam.

Message

Location of jam

Go to

 

 

 

Paper Jam 0

In the paper feed area

page 11.1

Open/Close Door

 

 

 

 

 

Paper Jam 1

In the fuser area or around

page 11.3

Open/Close Door

the rear cover

 

 

 

 

Scan Unit Open

In the paper exit area

page 11.2

or Paper Jam2

 

 

 

 

 

 

Manual Feeder

In the paper feed area

page 11.2

Paper Jam 0

 

 

 

 

 

Caution

To avoid tearing the paper, pull out the jammed paper gently and slowly. Follow the instructions in the following sections to clear the jam.

In the tray

1Open and close the front cover. The jammed paper is automatically ejected from the machine.

If the paper does not exit, go to the next step.

2Pull the tray out of the machine.

3Remove the jammed paper by gently pulling it straight out.

If the paper does not move when you pull, or if you do not see the paper in this area, check the paper exit area. See page 11.2.

4Insert the tray into the machine until it snaps into place.

5Open and close the front cover. Printing automatically resumes.

11.1 <Troubleshooting>

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Samsung CLX-216x manual Troubleshooting, Tips for avoiding paper jams, Clearing paper jams