Copying problems

Condition

 

Suggested solutions

 

 

Copies are too light

Use Darkness to darken or lighten the

or too dark.

background of the copies.

 

 

 

Smears, lines,

If defects are on the original, use Darkness

marks, or spots

 

to lighten the background of your copies.

appears on copies.

If no defects are on the original, clean the

 

 

scan unit. See page 10.3.

 

 

 

Copy image is

Ensure that the original is face down on the

skewed.

 

scanner glass.

 

Check that the copy paper is loaded

 

 

correctly.

 

 

Blank copies print

Ensure that the original is face down on the

out.

scanner glass.

 

 

 

Image rubs off the

Replace the paper in the tray with paper

copy easily.

 

from a new package.

 

In high humidity areas, do not leave paper

 

 

in the machine for extended periods of

 

 

time.

 

 

 

Frequent copy

Fan the stack of paper, then turn it over in

paper jams occur.

 

the tray. Replace the paper in the tray with

 

 

a fresh supply. Check/adjust the paper

 

 

guides, if necessary.

 

Ensure that the paper is the proper paper

 

 

weight. 75 g/m2 (20 lb bond) paper is

 

 

recommended.

 

Check for copy paper or pieces of copy

 

 

paper remaining in the machine after a

 

 

paper jam has been cleared.

 

 

 

Toner cartridge

Your originals may contain pictures, solids,

produces fewer

 

or heavy lines. For example, your originals

copies than

 

may be forms, newsletters, books, or other

expected before

 

 

documents that use more toner.

running out of

 

The machine may be turned on and off

toner.

 

frequently.

 

 

 

The scanner lid may be left open while

 

 

copies are being made.

 

 

 

Scanning problems

 

Condition

 

Suggested solutions

 

 

 

The scanner does

Make sure that you place the original to be

not work.

 

scanned face down on the scanner glass.

 

 

There may not be enough available memory

 

 

 

to hold the document you want to scan. Try

 

 

 

the prescan function to see if that works. Try

 

 

 

lowering the scan resolution rate.

 

 

Check that the USB cable is connected

 

 

 

properly.

 

 

Make sure that the USB cable is not

 

 

 

defective. Switch the cable with a known

 

 

 

good cable. If necessary, replace the cable.

 

 

Check that the scanner is configured

 

 

 

correctly. Check scan setting in the

 

 

 

SmarThru Configuration or the application

 

 

 

you want to use to make certain that the

 

 

 

scanner job is being sent to the correct port.

 

 

 

The unit scans

Check if the machine is printing received

very slowly.

 

data. If so, scan the document after the

 

 

 

received data has been printed.

 

 

Graphics are scanned more slowly than text.

 

 

Communication speed slows in scan mode

 

 

 

because of the large amount of memory

 

 

 

required to analyze and reproduce the

 

 

 

scanned image. Set your computer to the

 

 

 

ECP printer mode through BIOS setting. It

 

 

 

will help to increase the speed. For details

 

 

 

about how to set BIOS, refer to your

 

 

 

computer user’s guide.

 

 

 

Message appears

There may be a copying or printing job in

on your computer

 

progress. When that job is complete, try your

screen:

 

job again.

“Device can't be

The Selected port is currently being used.

 

set to the H/W

 

Restart your computer and try again.

 

mode you want.”

The printer cable may be improperly

“Port is being

 

connected or the power may be off.

 

used by another

The scanner driver is not installed or the

 

program.”

 

operating environment is not set up properly.

“Port is

Ensure that the machine is properly

 

Disabled.

 

connected and the power is on, Then restart

“Scanner is busy

 

your computer.

 

receiving or

The USB cable may be improperly

 

printing data.

 

connected or the power may be off.

 

When the

 

 

 

current job is

 

 

 

completed, try

 

 

 

again.”

 

 

“Invalid handle.”

 

 

“Scanning has

 

 

 

failed.”

 

 

 

 

 

 

11.10 <Troubleshooting>

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Samsung CLX-216x manual Copying problems, Scanning problems