Condition

Possible cause

Suggested solutions

 

 

 

The

The printer cable is

Disconnect the printer cable

machine

loose or defective.

and reconnect. Try a print job

prints, but

 

that you have already printed

the text is

 

successfully. If possible,

wrong,

 

attach the cable and the

garbled, or

 

machine to another

incomplete.

 

computer and try a print job

 

 

that you know works. Finally,

 

 

try a new printer cable.

 

 

 

 

The wrong printer

Check the application’s

 

driver was selected.

printer selection menu to

 

 

ensure that your machine is

 

 

selected.

 

 

 

 

The software

Try printing a job from

 

application is

another application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the machine

 

malfunctioning.

off and then back on again.

 

 

 

Pages print,

The toner cartridge is

Redistribute the toner, if

but are

defective or out of

necessary. See page 10.4.

blank.

toner.

If necessary, replace the

 

 

toner cartridge.

 

 

 

 

The file may have

Check the file to ensure that

 

blank pages.

it does not contain blank

 

 

pages.

 

 

 

 

Some parts, such as

Contact a service

 

the controller or the

representative.

 

board, may be

 

 

defective.

 

 

 

 

The printer

Incompatibility

Printing the PDF file as an

does not

between the PDF file

image may solve this

print PDF

and the Acrobat

problem. Turn on Print As

file

products

Image from the Acrobat

correctly.

 

printing options.

Some parts

 

Note: It will take longer to

of graphics,

 

print when you print a PDF

text, or

 

 

file as an image.

illustrations

 

 

 

are

 

 

missing.

 

 

 

 

 

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

Condition

Suggested solutions

 

 

Light or faded

If a vertical white streak or faded area appears

print

on the page:

• The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 10.4. If this does not improve the print quality, install a new toner cartridge.

• The paper may not meet paper specifications; for example, the paper is too moist or too rough. See page 5.1.

• If the entire page is light, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver.

A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning.

The surface of the LSU part inside the machine may be dirty. Clean the LSU. See page 10.2.

Toner specks

• The paper may not meet specifications; for

AaBbCc

example, the paper is too moist or too

rough. See page 5.1.

AaBbCc

• The transfer roller may be dirty. Clean the

AaBbCc

inside of your machine. See page 10.2.

AaBbCc

• The paper path may need cleaning. See

page 10.2.

AaBbCc

 

Dropouts

If faded areas, generally rounded, occur

AaBbCc

randomly on the page:

• A single sheet of paper may be defective.

AaBbCc

Try reprinting the job.

AaBbCc

• The moisture content of the paper is uneven

or the paper has moist spots on its surface.

AaBbCc

Try a different brand of paper. See page 5.1.

AaBbCc

• The paper lot is bad. The manufacturing

 

processes can cause some areas to reject

 

toner. Try a different kind or brand of paper.

Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick. Refer to the Software Section for details.

If these steps do not correct the problem, contact a service representative.

11.7 <Troubleshooting>

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Samsung CLX-216x manual Printing quality problems, Toner specks, Dropouts