Samsung CLX-216x Condition Suggested solutions Curl or wave, Wrinkles or, Creases, Black pages

Condition		Suggested solutions
Curl or wave	•	Ensure that the paper is loaded properly.
	•	Check the paper type and quality. Both high
		temperature and humidity can cause paper
		curl. See page 5.1.
	•	Turn over the stack of paper in the tray. Also
		try rotating the paper 180° in the tray.

Wrinkles or	•	Ensure that the paper is loaded properly.
creases	•	Check the paper type and quality. See page
		5.1.
	•	Turn over the stack of paper in the tray. Also
		try rotating the paper 180° in the tray.

Back of printouts	Check for leaking toner. Clean the inside of
are dirty	the machine. See page 10.2.

Solid Color or		•	The toner cartridge may not be installed
Black pages			properly. Remove the cartridge and reinsert
			it.
	A
		•	The toner cartridge may be defective and
			need replacing. Remove the toner cartridge
			and install a new one. See page 10.5.
		•	The machine may require repair. Contact a
			service representative.
Loose toner		•	Clean the inside of the machine. See page
			10.2.
		•	Check the paper type and quality. See page
			5.1.
		•	Remove the toner cartridge and install a
			new one. See page 10.5.
		•	If the problem persists, the machine may
			require repair. Contact a service
			representative.

	Condition	Suggested solutions
Character Voids		Character voids are white areas within parts of
		characters that should be solid black:
	A	• If you are using transparencies, try another
		type of transparency. Because of the
		composition of transparencies, some
		character voids are normal.
		• You may be printing on the wrong surface of
		the paper. Remove the paper and turn it
		around.

•The paper may not meet paper specifications. See page 5.1.

Horizontal stripes		If horizontally aligned black streaks or smears
		appear:
	AaBbCc	•	The toner cartridge may be installed
	AaBbCc		improperly. Remove the cartridge and
	AaBbCc		reinsert it.
		•	The toner cartridge may be defective.
	AaBbCc		Remove the toner cartridge and install a
	AaBbCc		new one. See page 10.5.
		•	If the problem persists, the machine may
			require repair. Contact a service
			representative.
Curl		If the printed paper is curled or paper does not
		feed into the machine:
		• Turn over the stack of paper in the tray. Also
			try rotating the paper 180° in the tray.
		•	Change the printer option and try again. Go
			to printer properties, click Paper tab, and
			set type to Thin. Refer to the Software
			Section for details.
An unknown image		Your printer is probably being used at an
repetitively		altitude of 2,500 m (8,200 ft) or above.
appears on a next		The high altitude may affect the print quality
few sheets or loose
		such as loose toner or light imaging. You can
toner, light print, or
		set this option through Printer Settings
contamination
		Utility or Printer tab in printer driver’s
occurs.
		properties. See page 1.6.

11.9 <Troubleshooting>