Help and Advice | 1208 | |
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Frequently asked question | What you can do |
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No channels were found when | Some TV channels are not available in |
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searching for channels. I am missing | every area. |
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some channels. | Use the postcode checker on www. |
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| freeview.co.uk. |
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| Your signal may be weak. Get a |
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| professional to check your installation |
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| – your aerial may provide a better |
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| signal if it is moved somewhere else. |
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| Please remember that older aerials and |
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| indoor aerials aren’t as effective as new |
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| outdoor and roof aerials. Or, try using a |
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| signal amplifier or booster to improve |
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| reception. You may need to scan |
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| the digital channels again. For more |
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| information on retuning, see page 23. |
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I cannot see digital channels after I | You will need to retune your digital |
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have moved the digital TV recorder to a | TV recorder. For more information on |
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different house. | retuning, see page 23. |
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I have forgotten my PIN. | Contact the helpline on 0871 230 1777 |
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| who will be able to help you reset |
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| your PIN. Don’t forget to have your |
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| system information available. For more |
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| information, see page 24. |
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The digital TV recorder is behaving in an | Press the STANDBY button on your |
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unusual way, for example, the wrong | remote control to turn the digital TV |
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information is on the screen. | recorder off and then on again. If there |
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| is no improvement, put the digital TV |
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| recorder in standby, switch it off at |
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| the mains and leave it for 10 seconds |
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| before switching it back on. |
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| If this does not solve the problem, |
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| contact the helpline on 0871 230 1777 |
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| who will be able to help diagnose the |
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| problem. Don’t forget to have your |
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| system information available. For more |
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| information, see page 24. |
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