14- IS THERE A PROBLEM ?
Problems | Possible causes | Solutions |
•The thermostat light and the on/off switch are not illuminated.
• The appliance is not switched on.
•Check that your appliance is correctly plugged in and press the illuminated on/off switch (on the side of the
• The control panel lights remain off. | • The protective hood is raised over the iron. | • Press the release button for the |
| The | protective hood and fold it down over the tank. |
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• Water runs through the holes | • You are using the steam control button | • Decrease the steam output while ironing |
in the soleplate. | before the iron is hot enough. | at low temperature (steam output |
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| control dial on the control panel). |
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| • Wait for the thermostat light to go out |
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| before activating the steam control button. |
•Water has condensed in the pipes because you are using steam for the first time or you have not used it for some time.
•Over use of the turbo steam function (which has cooled down the iron).
•Press the steam control button away from your ironing board until the iron produces steam.
•Stop using the turbo steam function and allow the thermostat light to come on and go off again before using this function again.
• White streaks come through the holes | • Your boiler has a | • Rinse out the boiler after every 10 uses, |
in the soleplate. | of scale because it has not been | when the orange indicator light flashes |
| rinsed out regularly. | (see chapter 11). If your water is hard, |
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| increase the frequency. |
•You have already rinsed the boiler and the orange “boiler rinse” light is flashing.
• You have not pressed for long enough | • Hold the “Reset” button down for |
on the “Reset” button. | 2 to 3 seconds to turn off the indicator light. |
•Brown streaks come through the holes in the soleplate and stain the linen.
•You are using chemical descaling agents or additives in the water for ironing.
•Never add this type of product in the removable water tank or in the boiler (see our recommendations regarding water to be used).
| • Your linen is not rinsed sufficiently or | • Ensure linen is rinsed thoroughly to remove |
| you have ironed a new garment before | any soap deposits or chemicals on new garments |
| washing it. | which have been sucked up by the iron. |
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• The soleplate is dirty or brown and | • You are ironing at too high a temperature. | • See our recommendations regarding |
may stain the linen. |
| temperature control setting. |
| • You are using starch. | • Always spray starch on the reverse side |
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| of the fabric to be ironed. |
• There is little or no steam.
•The removable water tank is empty (red “water tank empty” light on).
• Fill the removable water tank.
•The steam output control dial is set at minimum.
•Increase the steam output (control dial on the control panel).
•You have filled the tank but there is no steam.
• The tank is not properly in place.
•Check that the water tank is pushed firmly into place (see section 3).
• Steam escapes from the rinse plug.
•The rinse plug has not been tightened correctly.
• Tighten the rinse plug correctly.
• The rinse plug seal is damaged.
•Contact an Approved Service Centre to order a new rinse plug seal.
• Steam escapes under the appliance. | • The generator is faulty. |
•Stop using the generator and contact an Approved Service Centre.
•The power cord does not fully retract. (depending on the model)
•The power cord has lost tension during retraction.
• Pull the power cord out completely.
Press the button and guide the cord with your free hand.
Never dismantle your iron : always take it to an Approved Service Centre
