Troubleshooting
Before calling for service, please read the following troubleshooting table first. This can save both your time and money. The table contains common problems except those caused by defects in workmanship or material of the refrigerator.
Problems
Causes
Solutions
Refrigerator operation
| The refrigerator is in the | This is normal for an automatic defrosting | ||||||||||||||
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The | defrosting cycle. |
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| Verify the plug is plugged in the socket firmly. | |||||||||||||
compressor | The refrigerator | is | not | |||||||||||||
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does not work | plugged | into | a |
| power | Press the “Power” button for 3 seconds or | ||||||||||
| outlet. |
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| more to restart the refrigerator or turn the knob | |||||||||
| The | refrigerator | is | |||||||||||||
| from OFF to temperature selection position. |
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| turned OFF. |
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| The indoor | or | outdoor | In this case, it is normal for the refrigerator | ||||||||||||
The | temperature is high. |
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| to run longer. |
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refrigerator | The | refrigerator | has | Normally, it takes 8 to 12 hours for the | ||||||||||||
runs frequently | been powered off for a | refrigerator to totally cool down. |
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or runs for too | period of time. |
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long period | The automatic icemaker | |||||||||||||||
| is operating. |
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| to run longer. |
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| The door is opened too | Warm air enters the refrigerator and causes | ||||||||||||||
| frequently | or | for | long | it to start frequently. Please do not open the | |||||||||||
| period. |
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| door too frequently. |
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| The door of the fridge / | Ensure the refrigerator is located on a level | ||||||||||||||
| f r e e z e r | s t o r a g e | ground and there | is | no | food | or container | |||||||||
| compartment is not tightly | j a r r i n g | t h e | d o o r. | S e e “ d o o r / d r a w e r | |||||||||||
| closed. |
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| opening/closing” in section “Problem” |
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| The temperature setting | Set the temperature higher until a | ||||||||||||||
| for the | freezer | storage | satisfactory | refrigerator | temperature | is | |||||||||
| compartment is too low. | obtained. It takes 24 hours for the refrigerator | ||||||||||||||
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| temperature to become stable. |
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| The door gasket of the | Clean or replace the door gasket. A leakage | ||||||||||||||
| f r i d g e / f r e e z e r s t o r a g e | gap of door gasket can cause a longer running | ||||||||||||||
| compartment is dirty, worn, | time of the refrigerator in order to maintain | ||||||||||||||
| cracked or mismatched. | desired temperature. |
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| The condenser is dirty. | Clean the condenser. |
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Too high temperature |
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Too high | The door is opened too | Warm | air | will | enter | the | refrigerator | |||||||||
frequently | or | for | too | long | whenever the door is opened. Try to open the | |||||||||||
temperature in | ||||||||||||||||
each time. |
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| door as less frequently as possible. |
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the |
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Temperature is set too | Reset the temperature. |
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fridge/freezer |
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high. |
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| See | “Door/drawer | opening/closing | in | ||||||
storage |
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The door is not closed | section “Problem”. |
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compartment | tightly. |
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| Clean the condenser. |
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| The condenser is dirty. |
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The temperature | The freezer |
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| Set the freezer temperature lower. It |
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in the freezer is |
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too high while the | temperature is set too |
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high. |
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| refrigerator to become stable. |
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temperature in the |
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fridge storage |
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compartment is |
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OK |
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