After-sales Service
Confirm the following before ordering a repair.
Compressor runs often or for a long time
This is normal during initial operation.
Normal after loading with large amounts of foods.
Appliance door not fully closed.
Appliance door is opened frequently.
Ambient temperature is high.
Wrong temperature setting. See “Starting up”. 
Poor ventilation
Foods are covered with frost or ice
Normal if unpackaged food was placed in the freezer.
Appliance door not fully closed.
Appliance door is opened too frequently or for too long.
Food placed too close to air outlet.
Unusual odour |
Strongly smelling food is not packed |
appropriately. |
Food has spoiled. |
The appliance interior needs to be |
cleaned. |
Ice maker does not work properly.
Ice cubes stick together. Take out the lump of ice cubes, crush it and return only the separated ice cubes to the ice cube container.
Ice cubes may end up sticking together if stored for too long.
Adjust the ice maker water supply if the ice cubes are too small or too large.
In the case of a power outage, empty, clean, dry and
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