Troubleshooting – Single-Serve Side
PROBLEM
Err message on display.
Weak coffee.
Coffee overflows from brew basket, travel mug, or regular mug.
Coffee tastes bad.
Water exits carafe side.
Clear water when brewing with
Steam flows up across control panel.
PROBABLE CAUSE/SOLUTION
•DO NOT use more than 10 oz. (296 ml) of water for
•Not enough ground coffee used. If using pods, make sure the pod(s) are centered in the pod basket and/or brew basket and use two pods for stronger coffee. See “How to Use
•Set option to BOLD.
•Excessive amount of water in reservoir. Use travel mug or mug into which coffee will be brewed to fill reservoir. Use slightly less grounds when brewing decaffeinated, flavored, or finely ground coffee. Or use medium ground coffee.
•Coffee maker needs cleaning.
•Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.
•Poor coffee quality and freshness.
•Poor water quality (use filtered or bottled water).
•Make sure selector dial is set to
•
•Forgot to lock handle down, which pierces top foil of
•When brewing ground coffee with
•Do not exceed MAX water level for
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