Page 228 Troubleshooting Tips
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
Click the HotSync Manager and choose
Custom. Check that th e correct conduit
is active.
Check that the correct conduit is
installed. Reinstall the HotSync
Manager and make sure the correct
conduit is selected.
I tried to do a loc al
HotSync operation,
but it did not
complete
successfully.
Try each of these in turn:
Make sure HotSync Manager is
running. If HotSync Manager is
running, exit and res tart it.
Make sure you selecte d Local USB or
Local Serial from the HotSync Manager
menu or the Palm Desktop software
menu.
Check the cable connection between the
cradle and the port on your computer.
Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm organizer.
Click the HotSync Manager and make
sure that the Local USB option has a
check next to it. If you are using an
optional serial cradle, make sure that
the Local Serial has a check next to it,
then select Setup and con firm that the
COM port setting matches the port
where you attached the serial cradle.
If you are using a serial cradle, try a
lower baud rate setting on the Local tab
in the Setup dialog box.
Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
port you selected in the Setup dialog
box.
Read the HotSync Log for the user
account for which you are performing a
HotSync operation.