![Troubleshooting](/images/new-backgrounds/13855/1385525x1.webp)
Troubleshooting
If there is no sound from | • Check that receiver/amplifier is on and a source is playing. |
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any of the speakers: | • Check that the powered subwoofer is plugged in, its Power switch | is switched on to |
| the “ON •” position. |
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| • Check all wires and connections between receiver/amplifier and speakers. Make sure all wires | |
| are connected. Make sure none of the speaker wires are frayed, cut or punctured. | |
| • Review proper operation of your receiver/amplifier. |
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If there is no sound coming | • Check the “Balance” control on your receiver/amplifier. |
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from one speaker: | • Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are | |
| connected. Make sure none of the speaker wires are frayed, cut or punctured. | |
| • In Dolby Digital or DTS® modes, make sure that the receiver/processor is configured so that the | |
| speaker in question is enabled. |
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If there is no sound from the | • Check all wires and connections between receiver/amplifier and speaker. |
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center speaker: | Make sure all wires are connected. Make sure none of the speaker wires are frayed, | |
| cut or punctured. |
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| • If your receiver/processor is set in Dolby Pro Logic mode, make sure the center speaker is not | |
| in phantom mode. |
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| • If your receiver/processor is set in Dolby Digital or DTS® mode, make sure the receiver/processor | |
| is |
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If the system plays at low volumes | • Check all wires and connections between receiver/amplifier and speakers. | |
but shuts off as volume is | Make sure all wires are connected. |
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increased: | Make sure none of the speaker wires are frayed, cut or punctured. |
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| • If more than one pair of main speakers is being used, check the minimum impedance | |
| requirements of your receiver/amplifier. |
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If there is low (or no) bass | • Make sure the connections to the left and right “Speaker Inputs” have the correct polarity (+ and | |
output: | • Make sure the subwoofer is plugged into an active electrical outlet. |
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| • Make sure the powered subwoofer is plugged in and switched on. |
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| • In Dolby Digital or DTS® modes, make sure your receiver/processor is |
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| configured so that the subwoofer and LFE output are enabled. |
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If there is no sound from the | • Check all wires and connections between receiver/amplifier and speakers. | |
surround speakers: | Make sure all wires are connected. Make sure none of the speaker wires are frayed, | |
| cut or punctured. |
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• Review proper operation of your receiver/amplifier and its
• Make sure the movie or TV show you are watching is recorded in a
• In Dolby Digital or DTS® modes, make sure your receiver/processor is configured so that the surround speakers are enabled.
• Review the operation of your DVD player and the jacket of your DVD to make sure that the DVD features the desired Dolby Digital or DTS® mode, and that you have properly selected that mode using both the DVD player’s menu and the DVD disc’s menu.
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TROUBLESHOOTING 13