5

Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 D phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

The topics include:

Troubleshooting Power and Startup Issues

Troubleshooting Dialpad Issues

Troubleshooting Access Issues

Troubleshooting Call Issues

Troubleshooting Display Issues

Troubleshooting Audio Issues

Troubleshooting Video Issues

To obtain more detailed troubleshooting information, you can access certain menus on your phone that test your phone hardware. For more information, see Testing Phone Hardware on page 5-8.

If you require additional assistance, contact your system administrator.

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Polycom 1725-16824-001 manual Troubleshooting Your Phone