Polycom 1725-16824-001 manual Troubleshooting Audio Issues, Troubleshooting Video Issues

			Troubleshooting Your Phone
Troubleshooting Audio Issues
Symptom	Problem	Corrective Action
There is no audio on the	The connections are not correct.	• Ensure the headset is plugged into the
headset.		jack marked Headset on the back of
		the phone. For more information, see
		Connecting an Optional Headset on
		page 1-8.
		• Ensure the headset amplifier (if
		present) is turned on and/or the
		volume is correctly adjusted. If the
		amplifier uses batteries, check that
		they are fully charged.
Headset Memory Mode is	Headset Memory Mode is not	Activate Headset Memory Mode by
enabled, but calls are not going	activated.	pressing	twice. For more
to the headset.	(Headset Memory Mode is
	deactivated whenever the	information, see Enabling Headset
	speakerphone or handset is
		Memory Mode on page 2-7.
	activated.)
Troubleshooting Video Issues
Symptom	Problem	Corrective Action
The phone does not	A video call setting has been	Enable the Audio Start Video Tx setting
automatically transmit near-site	disabled.	so that the phone will automatically
video at the start of all calls.		transmit near-site video at the start of all
		calls. For more information, see Updating
		Video Call Settings on page 2-27.
Near-site video is not very clear.	Camera settings are not correct.	Adjust the camera settings to improve the
	The camera may be facing a	brightness, contrast, and sharpness levels
		of the video image. For more information,
	bright light source.
		see Updating Camera Settings on page
		2-34.

5 - 7