Polycom 1725-16824-001 manual Handling Calls

User Guide for the Polycom VVX 1500 D Phone

Handling Calls

At any time, only one active call can be in progress on your phone. The active call is the one that has audio or video associated with it. There may be multiple other calls on hold, or in an “Incoming call” or “Ringing” state.

Your phone can handle a maximum of 24 concurrent calls. At most, your phone can handle one active call with 23 calls on hold, or 24 calls on hold.

Your phone displays all active incoming and outgoing calls in a large window in the center of the screen. Inactive calls (calls on hold, or incoming calls that you don’t immediately answer) for a particular Line Key display in a row above the soft keys (the “inactive call group”).

The following figure shows one active and four calls on hold for Line Key 1952.

To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call. If there are more than three calls on hold, tap

or to view and select the additional calls on hold. You can also

press the Right arrow key or the Left arrow key to view and select a call on hold.

The touch screen only displays calls for one Line Key at one time. The calls that currently display on the touch screen are associated with the Line Key that is green.

To display and access the calls on another Line Key, tap that Line Key. When you tap a Line Key, the first call on hold in the inactive call group for that Line Key will automatically resume.

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