Troubleshooting Power and Startup Issues

Symptom	Problem	Corrective Action

There are power issues.	The phone has no power.	• Verify that no lights appear on the
		phone when it is powered up.
		• Check if the phone is properly plugged
		into a functional AC outlet, if
		applicable.
		• Make sure that the phone isn't
		plugged into a plug controlled by a
		light switch that is off.
		• If the phone is plugged into a power
		strip, try plugging it directly into a wall
		outlet instead.
		• Try the phone in another room where
		the electricity is known to be working
		on a particular outlet.

Troubleshooting Dialpad Issues

Symptom	Problem	Corrective Action

The dialpad does not work.	The dialpad on the phone does	• Check for a response from other
	not respond.	feature keys.
		• Place a call to the phone from a known
		working telephone. Check for display
		updates.
		• Check if the LAN port is active or
		inactive. Tap	> Status >
		Network > Ethernet. From the
		Ethernet page, scroll to LAN port and
		verify that it is active.
		• Check the termination at the switch or
		hub end of the network LAN cable.
		Ensure that the switch/hub port
		connected to the telephone is
		operational (if not accessible, contact
		your system administrator).
		Note: Before restarting your phone,
		contact your system administrator. Your
		system administrator may want to
		troubleshoot your phone in more detail
		before restarting the phone and losing
		current status information.

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