Troubleshooting Your Phone

 

 

 

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

 

“Service Unavailable” appears

The user tapped the New Call

Check with your system administrator to

on the graphic display.

soft key, dialed a number with the

see when your phone will be registered.

 

handset on-hook, or attempted to

 

 

 

make a call from the contact

 

 

 

directory when the phone was

 

 

 

not registered.

 

 

 

 

 

You cannot place a call.

The call was placed using the

Verify that you are using a line that is

 

incorrect protocol.

registered to use the appropriate protocol.

 

 

Do the following:

 

 

 

1. Tap

> Status > Lines.

 

 

2. Select the line you used to make the

 

 

call.

 

 

 

The following figure shows three

 

 

registered lines and the protocol used for

 

 

each line.

 

 

 

 

The phone is unable to place or

The license file does not exist or

See your system administrator.

receive H.323 calls.

has expired.

 

 

 

 

 

 

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Polycom 1725-16824-001 manual Tap Status Lines