Polycom 1725-16824-001 manual Troubleshooting Access Issues, Status Lines, Line Information. From

			Troubleshooting Your Phone
Troubleshooting Access Issues
Symptom	Problem	Corrective Action
There is no response when you	The phone is not in an active	• Press the keys more slowly.
press a feature key.	state.	• Check with your system administrator
		to see if the key has been mapped to
		a different function or is disabled.
		• Place a call to the phone to check that
		inbound call display and ringing is
		normal. If successful, try to press
		feature keys within the call to access
		the Main Menu, for example.
		• To confirm that the line is active, tap
		> Status > Lines >
		Line Information. From the
		Line Information page, verify that your
		phone line is registered.
		• To attempt re-registration to the call
		server, reboot your phone. For more
		information, see your system
		administrator.
The display shows “Network Link	The LAN cable is not properly	• Check termination at the switch or hub
is Down.”	connected.	(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Check if the LAN port is active or
		inactive. Tap	> Status >
		Network > Ethernet. From the
		Ethernet screen, scroll to LAN port
		and verify that it is active.
		• To attempt re-registration to the call
		server, reboot your phone. For more
		information, see your system
		administrator.

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