24
Refer to the following instructions to check and correct any failure before contacting service
personnel.
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Scale does not turn on 1. Dead Battery
2. Faulty electrical outlet
3. Bad power supply
1. Replace batteries
2. Use a different outlet
3. Replace adapter
Questionable weight or
the scale does not zero
1. External object
interfering with the scale
1. Remove interfering object
from the scale
2. The weight of the
stretcher as tare was not
set correctly
2. Take the patient and the
stretcher off the scale,
zero the scale, hang the
stretcher on the scale and
enter the tare weight.
After the tare weight is set
start weighing action.
3. The patient’s center
mass is not at the center
of the stretcher and one
of the hanging hooks of
the lifter boom does not
lie on the lifter beam.
3. Take the patient off the
stretcher and re-position
so that the center mass
will lie between the two
hoops.
4. Scale is out of calibration 4. Check weight with known
weight value
Weighing is performed but
the display shows “weigh”
and “reweigh” every few
seconds; the weighing
process takes too long and
no weight is displayed.
The patient is not still Ask the patient to be still or
change the scale to use the
live weight setting (p.19).
The display shows
“Overload” message
The load on the scale
exceeds the capacity
(400 Lbs)
Remove the excess weight
and use the scale according to
its limits
The display shows
“LOW BAT” message
The batteries are empty Replace batteries according to
instructions
The display shows
“Load Cell Error” message
There is a problem with one
or more load cells or the load
cell cable is disconnected.
Check load cell cable
connection at the display and
platform assembly ports. If the
problem is not corrected, refer
to qualified service personnel
to replace the defective load
cell