R

 

 

 

 

 

 

Castile Pellet Insert

 

 

 

 

 

 

 

 

 

 

9

 

 

With proper installation, operation, and maintenance your appliance will provide years

 

 

 

of trouble-free service. If you do experience a problem, this troubleshooting guide

 

 

 

 

 

 

 

 

 

 

Troubleshooting

will assist a qualified service person in the diagnosis of a problem and the corrective

 

 

 

 

action to be taken. This troubleshooting guide can only be used by a qualified service

 

 

 

 

 

 

technician.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

Possible Cause

Corrective Action

 

 

 

Plug in appliance - No

No current to outlet.

Check circuit breaker at service panel.

 

 

 

response.

 

.7 amp fuse defective.

Replace fuse.

 

 

 

 

 

 

 

 

 

 

 

 

#3 snap disc tripped or defective.

Reset or replace snap disc.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

Call light on. No fire.

Out of fuel.

 

Check hopper. Fill with fuel.

 

 

 

No fuel in firepot.

#2 snap disc may be defective.

Replace snap disc.

 

 

 

 

 

 

 

 

 

 

 

 

Vacuum switch not closing, no vacuum.

Check exhaust blower is plugged in and

 

 

 

 

 

 

 

 

operating.

 

 

 

 

 

 

 

 

Check vacuum switch is plugged in.

 

 

 

 

 

 

 

 

Check vacuum hose is in good condition,

 

 

 

 

 

 

 

 

clear and connected at both ends.

 

 

 

 

 

 

 

 

Check thermocouple is in good condition

 

 

 

 

 

 

 

 

and plugged in properly.

 

 

 

 

 

 

 

 

Make sure venting system is clean.

 

 

 

 

 

 

 

 

Make sure front door is closed.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

 

Partially burned fuel in

 

 

closed.

 

 

 

firepot.

 

Firepot is dirty (missed ignition).

Clean firepot. Make sure there is no clinker

 

 

 

 

 

 

 

 

 

 

 

 

 

 

in the firepot.

 

 

 

 

 

 

 

 

Clinkers may have to be broken up with

 

 

 

 

 

 

 

 

firepot scraper tool or other means.

 

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

 

Unburned pellets in

 

 

closed.

 

 

 

firepot.

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

 

 

be pushed out of firepot with firepot scraper

 

 

 

 

 

 

 

 

tool or other means.

 

 

 

 

 

 

Ignition hole blocked.

Scrape with solid piece of wire.

 

 

 

 

 

 

Igniter not working.

Remove ash drawer to see if igniter is

 

 

 

 

 

 

glowing red on start-up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check igniter wires for good connection.

 

 

 

 

 

 

 

 

Replace igniter using 1/4 inch (6mm) male

 

 

 

 

 

 

 

 

/female spade connectors.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

Slow or smoky start-up.

Firepot clean-out plate not closed.

Check that firepot clean-out is fully closed.

 

 

 

 

 

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

 

 

pushed out of firepot with firepot scraper

 

 

 

 

 

 

 

 

tool or other means.

 

 

 

 

 

 

Excessive amount of fuel at start-up.

Reduce feed rate using feed rate adjust-

 

 

 

 

 

 

 

 

ment control rod located inside hopper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

September 1, 2008

250-7251F

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Hearth and Home Technologies CASTINS-CWL, CASTINS-CSB Troubleshooting, Symptom, Possible Cause Corrective Action
Page 24 Page 26

CASTINS-CWL, CASTINS-CSB, 810-03201 (PMH), 810-02901 (MBK) specifications

Hearth and Home Technologies has made a significant mark in the hearth and home industry with a variety of innovative products, including models like the 810-02901 (MBK), 810-03201 (PMH), CASTINS-CSB, and CASTINS-CWL. These models reflect state-of-the-art design and engineering, ensuring comfort and efficiency in residential heating solutions.

The 810-02901 (MBK) model is designed primarily for modular design, allowing for easy installation and integration into various home architectures. This model features advanced combustion technology that maximizes fuel efficiency while minimizing emissions. It is equipped with an innovative air control system that provides users with precise control over flame height and heat output, enhancing the overall user experience. With features such as a large viewing area, the MBK model provides an attractive look while ensuring optimum safety.

The 810-03201 (PMH) model offers versatile heating options and an elegant design that fits seamlessly into modern interiors. This model is notable for its user-friendly interface, which enables users to control settings with ease. It also has a remarkable heat distribution system, allowing warmth to spread evenly throughout the space, reducing cold spots and enhancing comfort. Additionally, the PMH model is built with durable materials that withstand the test of time, making it a long-lasting investment for homeowners.

The CASTINS-CSB and CASTINS-CWL models represent the pinnacle of contemporary fireplace design with their cast iron construction, enhancing durability and offering superior heat retention. Both models feature intricate designs that not only elevate the aesthetic of any room but also provide effective heating solutions. With the CASTINS series, Hearth and Home Technologies emphasizes the importance of safety with features such as heat shields and advanced flue systems that ensure proper ventilation.

In summary, Hearth and Home Technologies' 810-02901 (MBK), 810-03201 (PMH), CASTINS-CSB, and CASTINS-CWL models are characterized by their innovative technology, elegant design, and efficient heating capabilities. These models cater to a variety of homeowner needs, providing comfort, efficiency, and safety while enhancing interior aesthetics. Whether you’re looking for a robust heating solution or an elegant focal point in your home, Hearth and Home Technologies offers durable and stylish options that stand out in any environment.
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