X. Fequently Asked Questions

Can I close the glass doors on my fireplace when using my gas logs?

No. The gas log sets are designed for use in fireplaces with all fireplace doors fully opened. Operating your log set with the doors closed will cause overheating, premature failure of valve systems, and will void the warranty of your log set.

What sort of maintenance do gas logs require?

Vented gas logs do not require regular maintenance. However, it is a good idea to have valves, pilots and gas connections on your set periodically inspected by a hearth professional. Although it is not required maintenance, annually refurbishing the ember material and periodic cleaning of the logs will help maintain your set’s beauty and realism.

Does the ember material burn-up, and do I need to replace it periodically?

The ember material is a fireproof, organic mineral material called rock wool, and does not burn or require periodic replacement; however, annual refurbishment of the embers will help maintain the beauty and realism of your log set.

Can I burn real wood along with my gas logs?

No. The intense heat of a wood fire will damage your logs, burners, grates and valves, and will void your warranty.

Will gas logs help my chimney that drafts poorly?

No. Improper or poor draft will not be helped by gas logs. Please have your chimney inspected by a hearth professional or chimney sweep in order to determine how to correct the problem.

Can I close my fireplace damper to get more heat from my vented gas log set?

No. Vented gas logs are designed to be operated with the damper in the fully opened position. This gas log set produces carbon monoxide gas. The damper must be removed or clamped fully open using the “C” clamp provided with the set.

My gas logs make a whistling noise when I burn them. What causes this?

This behavior is normally caused by using a corrugated flex connector to hook up the gas log set. We recommend the installer use the supplied aluminum connector rather than the corrugated flexible type.

Can I move or change the position of the logs on my gas log set?

Omni certified log sets should not be altered - log placement must be exactly as indicated in the set’s installation instructions.

Can I install my gas log set myself?

No. We recommend installation be performed by an NFI certified hearth professional, HVAC professional, gas fitter, or plumber experienced in gas log installation. Most localities require installation of any gas appliance to be performed by a professional. Please check with your local inspection agency/department.

What are the gas logs made of?

The gas logs are made of a mixture of pre-fired, expanded clay and a special high-temperature cement, with a wire mesh reinforcement. This combination creates a strong, ceramic material capable of withstanding extreme temperatures, yet also allows molding of the intricate detail found in these gas log sets.

I have a vented log set, and the logs have black soot on them. Is this normal?

Soot build-up on vented gas logs is a normal part of the combustion process. Natural gas log sets generally produce less soot than liquid propane log sets. We recommend any soot build up be removed periodically using a product designed for gas log soot removal.

Can I add a remote control to my log set after it has been installed?

No.

Is the gas log set approved by a testing agency?

Yes. The GO series has been design certified by Omni under the ANSI Z21.84-2004 Decorative Appliances for Installation in Solid Fuel Burning Fireplaces. The installation and the provisions for combustion and ventilation air must conform to the National Fuel Gas Code, ANSI Z223.1/NFPA 54. Check with your local inspections department for further information.

20 Hearth & Home Technologies • Grand Oak Match Light Gas Log Sets • 4004-300 Rev F • 11/2011

Page 19 Page 21
Page 20
Image 20
Hearth and Home Technologies GO330MTCH, GO318MTCH Fequently Asked Questions, What sort of maintenance do gas logs require?
Page 19 Page 21

GO330MTCH, GO324MTCH, GO318MTCH specifications

Hearth and Home Technologies offers a robust lineup of gas fireplaces, including the GO324MTCH, GO318MTCH, and GO330MTCH models. These fireplaces are designed to enhance the ambiance of any home while providing efficient heating and modern features that prioritize safety and user experience.

The GO324MTCH model is a standout with its contemporary design and large viewing area. It is equipped with a multi-function remote control, making it easy to adjust flames and heat settings from across the room. This model showcases a realistic log set that mimics the look of real wood, providing an inviting atmosphere without the hassle of traditional wood-burning fireplaces. Additionally, variable flame height can be adjusted to fit the ambiance you desire, whether it's a soft glow for a cozy evening or a more robust fire for gatherings.

Moving to the GO318MTCH, this model emphasizes versatility with its compact size and customizable options. It comes with optional decorative media, allowing homeowners to personalize their fireplace to match their interior decor. The GO318MTCH features a simple yet elegant design, which makes it a perfect fit for smaller spaces without compromising on style. Advanced safety features, including an automatic shut-off, ensure peace of mind while enjoying the warmth of the fire.

The GO330MTCH model takes efficiency to another level with its innovative technology that maximizes heat output while minimizing gas consumption. This fireplace is designed for those who prioritize energy efficiency and sustainability without sacrificing aesthetics. Featuring a sleek, linear design, it serves as a striking focal point in any room. The adjustable LED lighting adds a modern twist and allows users to create the perfect mood for any occasion.

All three models utilize direct vent technology, ensuring that they can be installed in a variety of spaces without the need for a traditional chimney. This feature not only broadens installation possibilities but also enhances the efficiency of heat delivery. With easy-to-use controls and smart home integration options, Hearth and Home Technologies' GO series of fireplaces offers an appealing blend of convenience, beauty, and functionality. Whether you're looking for a centerpiece for your living room or a supplemental heating source, these models are equipped to meet diverse needs while adding a touch of elegance to your home.
Top Page Image Contents