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Hearth and Home Technologies SILH30E-B owner manual Troubleshooting Guide

Models: SILH30E-B

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8Troubleshooting

A. Troubleshooting Guide

Issues

Possible Causes

Solutions

Heater doesn’t turn on with the main

1.

Power switch is off.

1.

Turn the power switch to the “ON” position.

switch or remote transmitter.

2.

Circuit breaker is tripped

2.

May need to put the heater on a dedicated service or

 

 

 

 

 

reduce the number of appliances on the circuit.

 

3.

Heater is unplugged from wall outlet.

3.

Plug the cord into an outlet.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

 

 

 

 

 

Heater is on, but no fl ame or low fl ame

1.

The bulbs are burned out

1.

Replace the bulbs.

intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Flame element is not attached to the

2.

Reattach the fl ame element to the motor.

 

 

motor.

 

 

 

3.

Motor is defective.

3.

Replace the motor.

 

 

 

 

 

Excessive noise in the lower portion of

1.

Flame element isn’t seated properly.

1.

Reinstall the fl ame element.

the heater.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

 

Heater system doesn’t come on.

1.

Heater switch is off.

1.

Turn the heater switch to the “ON” position.

 

2.

Thermostat is set too low.

2.

Move the thermostat slide until you hear a “click”.

 

3.

Heater system is overheated.

3.

The heater system is protected by a thermal cutout

 

 

 

 

switch. Shut off the switch. Wait fi ve minuites, then turn

 

 

 

 

the heater on.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

 

 

 

 

 

Fan runs but not heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Bad heating element.

2.

Replace the heater system.

 

 

 

 

 

Heater element is on but fan doesn’t

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heater system.

 

 

 

 

 

 

The heater system doesn’t turn off.

1.

Thermostat is set too low.

1.

Move the thermostat slide down until you hear a “click”.

 

 

 

 

 

Excessive noise in upper portion of the

1.

Build up of dirt on the fans.

1.

Clean all fans.

heater.

2.

Heater fan is defective.

2.

Replace the heater system.

 

 

 

 

 

 

Remote control doesn’t work.

1.

Remote is out of range.

1.

Move remote closer to the heater.

 

2.

Low batteries.

2.

Replace the batteries.

 

 

 

 

 

Odor.

 

The heater may emit a slight, harmless

 

 

 

 

odor when fi rst used. This is a normal

 

 

 

 

condition caused by initial heating of the

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

16

Heatilator • SILH30E-B • 4038-896 Rev C • 11/05

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Hearth and Home Technologies SILH30E-B owner manual Troubleshooting Guide
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SILH30E-B specifications

Hearth and Home Technologies SILH30E-B is an innovative direct vent gas fireplace that combines modern aesthetics with advanced functionality, making it an ideal choice for homeowners who seek both beauty and efficiency. This stylish unit features a sleek design with a large glass front, allowing for an unobstructed view of the flames. The SILH30E-B effortlessly blends into various interior settings, from contemporary to traditional, enhancing the overall ambiance of any room.

One of the standout features of the SILH30E-B is its energy efficiency. This fireplace is designed to maximize heat output while minimizing energy consumption, making it an environmentally friendly choice for heating spaces. The direct vent technology allows the unit to draw air from the outside for combustion, ensuring that the indoor air quality remains unaffected while providing optimal heating performance. This system also eliminates the need for a traditional chimney, simplifying installation and maintenance.

The SILH30E-B boasts a range of customizable options. Homeowners can select from various media types, including glass and stones, to personalize the fireplace's appearance. Additionally, the adjustable flame height feature allows users to create the perfect ambiance, whether they prefer a cozy fire for intimate gatherings or a roaring flame to warm up the entire space. This unit also includes a programmable remote control, granting easy access to the fireplace's settings from anywhere in the room.

Safety is a top priority for Hearth and Home Technologies, and the SILH30E-B incorporates several safety features. The unit is equipped with an automatic shut-off system that activates in case of irregularities, ensuring peace of mind for users. The cool-to-the-touch glass front prevents accidental burns, making it a suitable option for homes with children or pets.

In terms of installation, the SILH30E-B is designed for versatility. It can be installed as a built-in unit or as a zero-clearance fireplace, accommodating various architectural layouts and personal preferences. Its high-quality construction materials and advanced technologies further contribute to its durability and longevity, assuring homeowners of a sound investment.

In summary, the Hearth and Home Technologies SILH30E-B symbolizes the perfect merger of style, efficiency, and safety. With its modern design, customizable features, and energy-efficient performance, it stands out as a leading option for those looking to enhance their living spaces with a reliable and beautiful fireplace solution.