troubleshooting
If you are having trouble with your mobile device, try these troubleshooting procedures before contacting a service professional.
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: | |
| When using the device for the first time or | |
| when the PIN requirement is enabled, | |
PIN | you must enter the PIN supplied with the | |
SIM or USIM card. You can disable this | ||
| ||
| feature by using the Lock SIM card | |
| menu. | |
|
|
Code | Try this to solve the problem: | |
| Your SIM or USIM card is blocked, | |
| usually as a result of entering your PIN | |
PUK | incorrectly several times. You must enter | |
the PUK supplied by your service | ||
| provider. To enter the PUK, press and | |
| hold [ ] when the PUK lock message | |
| appears. | |
| When you access a menu requiring the | |
PIN2 | PIN2, you must enter the PIN2 supplied | |
with the SIM or USIM card. For details, | ||
| ||
| contact your service provider. | |
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