13 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

A. Standing Pilot Ignition System

Symptom

Possible Causes

Corrective Action

 

 

 

1. After repeated triggering

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

of the red or black piezo

 

wire is properly connected, replace the ignitor.

ignitor button, the spark

 

 

b. Defective pilot or misaligned

Using match, light the pilot. If the pilot lights, turn off the pilot and

ignitor will not light the pilot.

 

electrode (spark at electrode).

trigger the red piezo ignitor button again. If the pilot lights, an im-

 

 

proper gas/air mixture caused the bad lighting and a longer purge

 

 

period is recommended. If the pilot will not light, ensure the gap

 

 

at the electrode and pilot is one-eighth (1/8) inch to have a strong

 

 

spark. If the gap is OK, replace the pilot.

 

 

 

 

c. No gas or low gas pressure.

Check the remote shut-off valves from the fireplace. Usually, there

 

 

is a valve near the gas main. There can be more than one (1) valve

 

 

between the fireplace and the main.

 

 

 

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

 

 

 

2. The pilot will not stay lit

a. Defective thermocouple.

Check that the pilot flame impinges on the thermocouple. Clean

after carefully following the

 

and/or adjust the pilot for maximum flame impingement.

lighting instructions.

 

Ensure that the thermocouple connection at the gas valve is fully

 

 

 

 

inserted and tight (hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt

 

 

meter lead wire on the tip of the thermcouple and the other meter

 

 

lead wire on the thermocouple copper lead. Start the pilot and hold

 

 

the valve knob in. If the millivolt reading is less than 15mV, replace

 

 

the thermocouple.

 

 

 

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace

 

 

faulty valve.

 

 

 

3. The pilot is burning,

a. ON/OFF switch or wires

Check the ON/OFF switch and wires for proper connections. Place

there is no burner flame,

defective.

the jumper wires across the terminals at the switch. If the burner

the valve knob is in the ON

 

comes on, replace the defective switch. If the switch is OK, place the

position, and the ON/OFF

 

jumper wires across the switch wires at the gas valve. If the burner

switch is in the ON position.

 

comes on, the wires are faulty or connections are bad.

 

 

 

 

b. Thermopile may not be gener-

If the pilot flame is not close enough physically to the thermopile,

 

ating sufficient millivoltage.

adjust the pilot flame.

 

 

Be sure the wire connections from the thermopile at the gas valve

 

 

terminals are tight and that the thermopile is fully inserted into the

 

 

pilot bracket.

 

 

Check the thermopile with a millivolt meter. Take the reading at

 

 

TH-TP&TP terminals of the gas valve. The meter should read 325

 

 

millivolts minimum, while holding the valve knob depressed in the

 

 

pilot position, with the pilot lit, and the ON/OFF switch in the OFF

 

 

position. Replace the faulty thermopile if the reading is below the

 

 

specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads

 

 

from the valve. Take a reading at the thermopile leads. The read-

 

 

ing should be 325 millivolts minimum. Replace the thermopile if the

 

 

reading is below the minimum.

 

 

 

30

Heat & Glo • FB-IN, FB-GRAND • 783-908 Rev. J • 2/07

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Heat & Glo LifeStyle FB-Grand Troubleshooting, Standing Pilot Ignition System, Symptom Possible Causes Corrective Action
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FB-Grand specifications

Heat & Glo has long been recognized as a leader in the fireplace industry, offering innovative designs that merge function with luxury. Among their notable offerings are the LifeStyle CFX-Grand-B, CFX-IN-B, FB-IN, and FB-Grand models. Each of these fireplaces is engineered to elevate living spaces while providing efficient heating solutions.

The LifeStyle CFX-Grand-B is a contemporary masterpiece that prioritizes versatility and style. This model features a sleek, linear design that can be customized with various finishes, allowing it to seamlessly fit into any interior decor. A standout feature of the CFX-Grand-B is its innovative multi-sided design, enabling a stunning view from multiple angles. With advanced heat distribution technology, it ensures optimal warmth, demonstrating that elegance can coexist with practicality.

Next in line is the CFX-IN-B, which is perfect for those who want to create a focal point in their home without compromising space. This model boasts an impressive array of customizable options, including media choices like decorative stones and glass. The advanced IntelliFire technology allows for easy operation with a simple remote control or a smart home integration, ensuring comfort at the touch of a button. Additionally, the CFX-IN-B's clean aesthetic and efficient heating capabilities make it an excellent choice for modern living areas.

The FB-IN model caters to traditionalists while incorporating modern efficiencies. It features a classic design with large viewing areas, enabling an unobstructed view of the flames. This fireplace is equipped with a powerful blower system that enhances heat circulation throughout the room, allowing for a cozy atmosphere even during the coldest months. The FB-IN’s robust build quality ensures durability, making it a long-lasting addition to any home.

Lastly, the FB-Grand further exemplifies Heat & Glo’s commitment to luxury and performance. With a wider profile, this fireplace creates an expansive canvas for mesmerizing flames, ensuring it becomes the heart of any room. High-efficiency ratings mean it is not only visually appealing but also economical to operate. The FB-Grand integrates seamlessly with Heat & Glo's customizable framing options, allowing homeowners to design a fireplace that fits their unique style.

In conclusion, each of the Heat & Glo LifeStyle models offers distinct features and technological advancements that enhance home heating and aesthetics. They combine stylish design, efficient heating, and user-friendly technology, making them a top choice for those looking to add warmth and sophistication to their living spaces.
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