6Troubleshooting
| Issues |
| Possible Causes | Solutions |
1. | Appliance doesn’t turn on | A. | Power switch is “OFF”. | Turn the power switch to the “ON” position. |
| with the main switch or |
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| B. | Circuit breaker is tripped. | May need to put the appliance on a dedicated service or reduce the | |
| remote transmitter. | |||
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| number of appliances on the circuit. | |
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| C. | Appliance is unplugged | Plug the cord into an outlet. |
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| from wall outlet. |
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| D. | Loose wiring. | Check all wiring for loose connections. |
2. | Appliance is on, but | A. | The bulb(s) is (are) | Replace the bulb(s). |
| no flame or low flame |
| burned out. |
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| intensity. |
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| B. | Loose wiring. | Check all wiring for loose connections. | |
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3. | Flames are frozen. | A. | Loose wiring. | Check all wiring for loose connections. |
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| B. | Flame element is not | Reattach the flame element to the motor. |
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| attached to the motor. |
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| C. | Motor is defective. | Replace the motor. |
4. | Excessive noise in the | A. | Flame element isn’t | Reinstall the flame element. |
| lower portion of the |
| seated properly. |
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| appliance. |
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| B. | Motor is defective. | Replace the motor. | |
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5. | Heating system doesn’t | A. | Heating system switch is | Turn the heating system switch to the “ON” position. |
| come on. |
| “OFF”. |
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| B. | Thermostat is set too low. | Turn the thermostat knob clockwise until you hear a “click”. |
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| C. | Heating system is | The heating system is protected by a thermal cutout switch. Shut off all |
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| overheated. | switches. Wait five minutes, then turn the heater on. |
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| D. | Loose wiring. | Check all wiring for loose connections. |
6. | Fan runs but no heat is | A. | Loose wiring. | Check all wiring for loose connections. |
| put out. |
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| B. | Bad heating element. | Replace the heating system. | |
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7. | Heating element is on but | A. | Loose wiring. | Check all wiring for loose connections. |
| fan doesn’t run. |
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| B. | Fan is defective. | Replace the heating system. | |
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8. | The heater doesn’t turn | A. | Thermostat is set too | Turn the thermostat knob clockwise until you hear a “click”. |
| off. |
| high. |
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9. | Excessive noise in upper | A. | Build up of dirt on the | Clean all fans. |
| portion of the heater. |
| fans. |
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| B. | Heater fan is defective. | Replace the heating system. |
10. | Remote control doesn’t | A. | Remote is out of range. | Move remote closer to the heater. |
| work. |
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| B. | Low batteries. | Replace the batteries. | |
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11. | Odor | A. | The heater may emit a |
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| slight, harmless odor |
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| when first used. This is a |
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| normal condition caused |
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| by initial heating of the |
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| internal parts and will not |
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| occur again. |
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Heat & Glo • TiaraE• | 9 |
