14
TROUBLE SHOOTING

PROBLEM CAUSE CORRECTION

9. Loss of resin. A. Backwash controller missing. A. Install backwash controller.
B. Faulty distributor tube assembly. B. Check distributor tube assembly for cracks or holes.
C. Air in water supply system. C. 1. Check for leaks in brine lines, fittings, or air check.
Repair or replace.
2. Install upper distributor.
3. Ensure that water supply system has an air
eliminator.
10. Softener delivers salt water. A. Low water pressure. A. Check incoming water pressure - Must remain at
minimum of 25 psi.
B. Excessive water in brine tank. B. See problem #10.
C. Wrong size injector. C. Install correct injector.
11. Excessive water in brine tank. A. Plugged injector. A. Remove injector and clean ports.
B. Faulty piston assembly. B. Replace piston assembly.
C. Plugged or kinked drain line. C. Inspect drain line for kinks or plugging.
D. Backwash flow controller closed off. D. Check backwash flow controller.
E. Defective brine line flow control. E. Replace brine refill flow control.
12. Softener fails to draw brine. A. Injector is plugged. A. Remove injector and clean ports.
B. Faulty piston assembly. B. Check piston assembly.
C. Brine line connection leak. C. Inspect brine line during refill cycle for leaks.
D. Drain line plugged creating excess back pressure. D. Inspect drain line for blockage.
E. Drain line too long or too high E. Refer to drain line specifications.
F. Low inlet pressure. F. Increase inlet pressure to a minimum of 25 psi.
13. Continuous flow to drain. A. Piston assembly failure. A. Replace piston assembly.
B. Motor failure. B. Replace motor.
G. Circuit board failure. G. Replace circuit board.
14. Loss of water pressure. A. Iron build-up in resin. A. See problem #14.
B. Resin bed fouled with sand or sediment. B. Rebed softener and install sediment filter ahead
of softener.
C. Resin bed mushing due to high amount C. Rebed softener. Install dechlorinaton system
of oxidizers in water supply (chlorine).
15. Iron in softened water. A. Iron has fouled resin bed. A. Use iron reducing resin cleaner to cleanse resin bed,
and increase salt dosage or regenerate more
frequently. Install an Iron Curtain System ahead
of the softener.
B. Iron is not in a soluble state. B. Test water to determine type of iron, install iron
reduction system.
C. Prefilter failure. C. Check prefilter.
D. Iron level excessive. D. Install iron reduction system.
E. Control fails to regenerate. E. See problem #4.
16. Control does not display time of day A. Transformer unplugged A. Connect power
B. No electric power at outlet B. Repair outlet or use working outlet
C. Defective transformer C. Replace transformer
D. Defective PC board D. Replace PC board
17. Control does not display correct A. Switched outlet A. Use uniterrupted outlet
time of day B. Power outage B. Reset time of day
C. Defective PC board C. Replace PC board
18. No “softening” or “filtering” display A. Bypass valve in bypass position A. Put bypass valve in service position
when water is flowing B. Meter connection disconnected B. Connect meter to PC board
C. Restricted/stalled meter turbine C. Remove meter and check for rotation, clean
foreign material
D. Defective meter D. Replace meter
E. Defective PC board E. Replace PC board
19. Control valve regenerates at A. Power outages A. Reset control valve to correct time of day
wrong time of day B. Time of day not set correctly B. Reset to correct time of day
C. Time of regeneration incorrect C. Reset regeneration time
D. Control valve set at “on 0” D. Check control valve set-up procedure
(immediate regeneration) regeneration time option (see table 6, page 19)
E. Control valve set at NORMAL + on 0 E. Check control valve set-up procedure
regeneration time option (see table 6, page 19)