Hitachi 9960, 9900 Series manual Professional Services and Support, Professional Services Overview

Professional Services and Support

Hitachi Data Systems® is consistently ranked Number One in the Industry

In numerous independent surveys on IT services organizations, Hitachi Data Systems® continually wins the highest ratings in terms of overall customer satisfaction. “Service Responsiveness” is the key Hitachi Data Systems® characteristic that allows the world renowned Hitachi Data Systems® service and support organization to ensure that Hitachi products operate at peak performance to complement all hardware and software in the enterprise.

Professional Services Overview

As new technologies gain acceptance, companies must decide on long-term plans and implementation schedules that cause the least disruption to business. It takes time to implement any large-scale technological change. The transition to new network topologies will see the coexistence of distributed and legacy systems, and with SCSI and Fibre Channel on SANs, SWANs, ESCON, and FICON. Hitachi Freedom Storage™ provides the comprehensive connectivity, management, and availability capabilities needed to handle this transition. These built-in product strengths are bolstered by the Hitachi Data Systems® professional services and service and support organizations to insure the optimal operation of hardware, software, and middleware for the enterprise.

Hitachi Data Systems® professional services specialize in infrastructure, hardware, software, and storage management services that provide a vendor-independent view of IT architecture. This provides sharp focus on ways to streamline operations, costs, and interoperability. Hitachi also excels at helping customers chart both the strategies and timelines necessary to remain productive and competitive. Whether an enterprise needs assistance with SANs, Business Continuity Consulting and Implementation, DFSMS performance/capacity issues, migration planning, decisions about platforms and architectures, or maximization of IT investments, Hitachi Data Systems® has the expertise and the resources to guide an enterprise toward the best business solution. A few of the many Hitachi Data Systems® service offerings are highlighted here.

Cost of Risk Analysis methodology (CORA)

As a first step in data movement assessment, the CORA service is sometimes recommended. CORA is an important component of the Hitachi consulting services. This service can help identify the cost, benefit, and ROI in the enterprise’s computing infrastructure to reduce outage windows and the impact of an outage. Hitachi findings and recommendations will be in accordance with the enterprise’s business drivers and in clear terms that IT executives can take to their executive team. See also Chapter 2.

Data Protection Services

The Hitachi Data Protection Services team is trained in architectural analysis, configuration planning, and enterprise assessment. The team uses structured methodologies that promote consistent results. By applying Hitachi’s world class software solutions, the Hitachi Data Protection Services implement essential copy solutions by moving data in

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Hitachi Data Systems® professional services provide comprehensive connectivity, management, and availability capabilities.

CORA can help identify the cost, benefit, and ROI in the enterprise’s computing infrastructure.

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