3. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All Honda warranty details are explained in the Distributor’s Limited Warranty. Normally, any problems concerning the product will be handled by your dealer’s service department. If you have a warranty problem that has not been handled to your satisfaction, we suggest you take the following action:
Discuss your problem with a member of the dealership management. Often complaints can be quickly resolved at that level. If the problem has already been reviewed with the Service Manager, contact the Owner of the dealership or the General Manager.
If your problem still has not been resolved to your satisfaction, contact the Power Equipment Customer Service Department of American Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Division
P.O. Box 100021
Duluth, Georgia
Telephone: (404)
We will need the following information in order to assist you:
-Your name, address, and telephone number
-Product model
-Date of purchase
-Dealer name and address
-Nature of problem
After reviewing all the facts involved, you will be advised of what action can be taken. Please bear in mind that your problem will likely be resolved at the dealership, using the dealer‘s facilities, equipment, and personnel, so it is very important that your initial contact be wifh the dealer.
Your purchase of a Honda product is greatly appreciated by both your dealer and American Honda Motor Co., Inc. We want to assist you in every way possible to assure your satisfaction with your purchase.
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