TROUBLESHOOTING GUIDE
Symptoms | Possible Cause(s) | Solution | |
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All Interfaces |
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| The unit is trying to | UPC/EAN, Code 39, Interleaved | |
| 2 of 5, Code 93, Code 128 and | ||
| scan a particular | ||
| Codabar are enabled by default. | ||
| symbology that is not | ||
| Verify that the type of bar code | ||
| enabled. | ||
| being read has been selected. | ||
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The unit powers |
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up but does not | The scanner has been | Verify that the bar code that is | |
scan and/or | configured for a | being scanned falls into the | |
beep. | character length lock, | criteria. | |
| or a minimum length |
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| and bar code being | Typical of | |
| scanned does not | The scanner defaults to a | |
| satisfy the configured | minimum of 4 character bar | |
| criteria. | code. | |
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The unit scans | The scanner is | If the scanner is setup to support | |
a bar code, but | ACK/NAK, RTS/CTS, | ||
configured to support | |||
locks up after | XON/XOFF or D/E, verify that | ||
some form of host | |||
the first scan | the host cable and host are | ||
handshaking but is not | |||
(the white LED | supporting the handshaking | ||
receiving the signal. | |||
stays on). | properly. | ||
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The unit scans |
| Verify that the scanner’s data | |
The scanner’s data | format matches the format | ||
but the data | |||
format does not match | required by the host. | ||
transmitted to | |||
the host system | Make sure that the scanner is | ||
the host is | |||
requirements. | connected to the proper host | ||
incorrect. | |||
| port. | ||
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There are |
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multiple scans | The same symbol | Adjust the same symbol timeout | |
upon | timeout is set too | ||
for a longer time increment. | |||
presentation of | short. | ||
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code. |
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