TROUBLESHOOTING GUIDE

Symptoms

Possible Cause(s)

Solution

 

 

 

RS232 Only

 

 

 

 

 

The host is

The scanner and host

Check that the scanner and the

receiving data

may not be configured

host are configured for the same

but the data does

for the same interface.

interface and speed.

not look correct.

 

 

 

The inter character

Add some inter-character delay to

Characters are

delay needs to be

the transmitted output by using

being dropped.

added to the

the MetroSelect Configuration

 

transmitted output.

Guide (PN 00-02407).

 

 

 

Keyboard Wedge Only

 

 

 

 

The unit scans

 

Make sure the scanner is

the bar code

The unit may not be

configured for the appropriate

but there is no

configured correctly.

mode.

data.

 

 

 

 

 

 

 

 

Make sure that the proper PC

The unit scans

 

type (i.e. AT or PS2) is selected.

The unit may not be

 

but the data is

Verify correct country code and

configured correctly.

not correct.

 

data formatting are selected.

 

 

 

 

 

 

 

Adjust the inter-scan delay.

 

 

 

 

 

Increase the inter-scan code

The unit is not

The unit may not be

delay setting. Adjust whether

transmitting

the F0 break is transmitted. It

configured correctly.

each character.

may be necessary to try both

 

 

 

settings.

 

 

 

Alpha characters

The computer is in

Enable caps lock detect setting

show as lower

caps lock mode.

of the scanner to detect whether

case.

the PC is operating in caps lock.

 

 

 

 

Everything

These characters may

 

works except

not be supported by

Try operating the scanner

for a couple of

the current country’s

in Alt Mode.

characters.

key look up table.

 

 

 

 

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