TROUBLESHOOTING GUIDE

Symptoms

Possible Cause(s)

Solution

 

 

 

All Interfaces

 

 

 

 

 

 

The bar code may

Check if it is a check digit,

 

have been printed

 

character or border problem.

 

incorrectly.

Scanner beeps

 

 

 

at some bar

 

 

The scanner is not

 

codes and NOT

Check if check digits are set

configured correctly for

for others of the

properly.

the type of bar code.

same bar code

 

symbology.

 

 

The minimum symbol

Check if the correct minimum

 

 

length setting does not

 

symbol length is set.

 

work with the bar code.

 

 

 

 

 

RS232 Only

 

 

 

 

 

 

The com port at the

 

 

host is not working or

 

 

is not configured

 

The unit powers

properly.

 

 

 

up OK and

 

Check to make sure that the

 

scans OK but

The cable is not

baud rate and parity of the

does not

scanner and the communication

connected to the

communicate

port match and that the program

proper com port.

properly to the

is looking for RS232 data.

host.

 

 

 

The com port is not

 

 

operating properly.

 

 

 

 

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