Hoover Self-Propelled Powered Hand Tool Service, Hoover Cleaning Performance, Trouble shooting

Service

To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Hoover Factory Service Center or Authorized Hoover Warranty Service Dealer (Depot) by:

•checking the Yellow Pages under “Vacuum Cleaners - Household” OR-

•checking the list of Factory Service Centers provided with this cleaner OR -

•checking the Service section of The Hoover company on-line at www.hoover.com OR-

•calling 1-800-944-9200for an automated referral of authorized service outlet locations (U.S. only.

Do not send your cleaner to The Hoover Company in North Canton for service, this will only result in delay.

If further assistance is needed, contact The Hoover Company Consumer Response Center, North Canton, Ohio 44720 Phone: 330-499-9499.

In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone: 1-800-263-6376.

Always identify your cleaner by the complete model number when request- ing information or ordering parts. (The model number appears on the back of the handle.)

Hoover Cleaning Performance

This Hoover Cleaning Performance System is for comparing the relative pro- gressive performance of Hoover uprights only and not for comparison with any other brands. The majority of this rating is based upon the ASTM International Carpet Cleaning Effectiveness Testing (ASTM Test F608). Other performance factors include Hose Power (ASTM Test F558), Surface Litter Cleaning, Hard Floor Cleaning, Edge Cleaning, Cleaning Width, and Air Filtration.

4. Trouble shooting

If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below.

Problem: Cleaner won’t run

Possible Cause

Possible Solution

•Not firmly plugged in

•Plug unit in firmly

•No voltage in wall plug

•Check fuse or breaker

•Blown fuse or tripped breaker

•Replace fuse or reset breaker

•Thermal protector activated

•Allow cleaner to cool for 30 minutes (this will reset the thermal protector)

Problem: Cleaner / tools won’t pick up

Possible Cause

Possible Solution

•Broken or worn belt(s)

•Replace belt(s)

•Brush roll worn

•Replace brush roll

•Filter bag full

•Change filter bag

•Incorrect carpet height setting

•Move carpet height control to lower setting

•Blockage in air flow passage

•Clear blockage (see “Clearing block- ages section)

Problem: Cleaner hard to push

Possible Cause

Possible Solution

•Incorrect carpet height setting

•Move carpet height control to a higher setting

Problem: Cleaner won’t self-propel

Possible Cause

Possible Solution

•Flat belt broken or worn

•Replace belt

•Self-propel button in OFF position

•Slide button to ON

Problem: Brush roll not turning

Possible Cause

Possible Solution

•Brush roll in OFF position

•Move brush roll control to ON position (carpet)

•Flat belt broken or worn

•Replace belt

Problem: Smoky/burning smell

detected

Possible Cause

Possible Solution

•Belt broken or stretched

•Replace agitator brush roll belt as described in Figs. 3-16 through 3-18 in the Maintenance section.

Problem: Powered hand tool brush roll

won’t turn

Possible Cause

Possible Solution

•Too much pressure being applied to tool

•Continue using tool applying light pressure

•Blockage in turbine channel

•Remove blockage

•Broken or worn belt

•Replace belt

•Low cleaner suction

•Check items under “Cleaner suction low”

Clearing blockages

Disconnect cleaner from electri- cal outlet.

Warning - Brush roll can start suddenly. Unplug cleaner when it is turned over.

Low suction or pick up may be due to a blockage in the system. Refer to the following steps to check for blockages continuing with each step until the blockage is found:

1.Check fullness of filter bag; change if needed.

4-1

C

A

B

Checking airflow path

2.Plug cleaner in and turn ON. Check for suction at end of hose (A).

a.If there is suction, continue with step 3.

b.If there is no suction, check for blockage in hose and dirt tube as follows:

1)Disconnect hose from dirt duct (C) by reversing procedure for “Attach hose” on p. 4, Figs. 1-5 and 1-6.

2)Clear out hose.

3)Look into (C) and remove blockage.

3.Check connection at hose tube (B); remove any blockage.

4.Turn cleaner OFF and unplug.

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